Telephone Call Reinforcement of Client Education (TeleCARE). The Philippine Heart Center is a tertiary hospital for cardiovascular care with a 532-bed capacity, adapted an innovation to address the challenges of post-discharge care. It is called “The Telephone Call-Assisted Reinforcement of client Education (or TeleCARE)”. It aims to create an immediate link between the newly discharged patients and the institution and is designed to support the client’s transition from the time of dischar

BPIR Categories

1.3.1 Build customer relationships
1.3.2 Determine & provide customer contact mechanisms
13.1 Develop and manage supplier/customer partnerships
15.2.2 Customer retention/referral/relationship building
6.3.2 Provide the service
7.2.1 Provide post-sales service

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