Philippine Heart Center – Philippines – International Best Practice Competition – 2021 (The Effect of Patient Experience Care Nurse Towards Patient Satisfaction)

The Effect of Patient Experience Care Nurse Towards Patient Satisfaction. Nursing care is one of the major components of health care services that require patients and their families to understand and engage in conversations that identify outcomes that matter to them. Thus, patients have the right to expect the quality of nursing care. Nursing staff have the greatest contact with patients since nurses comprise the majority of the hospital workforce. Patient satisfaction surveys serve as meaningf

BPIR Categories

1.1.4 Conduct customer interviews/focus groups
1.1.5 Conduct customer surveys
1.1.6 Analyse customer data
1.1.7 Review customer listening & learning methods
1.2.3 Identify new innovations that meet customer needs
1.3.1 Build customer relationships
15.2.1 Customer satisfaction, accolades, awards
15.2.4 Service performance e.g. quality/delivery/value
6.4.1 Improve process/service performance
6.4.3 Inspections, tests, process/performance audits