Roads and Transport Authority (RTA)’s benchmarking team was awarded TRADE Benchmarking Proficiency with Commendation (5-6 Stars) by the Dubai Government Excellence Program (DGEP) and Centre for Organizational Excellence Research (COER). This chapter describes the benchmarking team’s project and achievements for each stage of the TRADE Methodology. Established in 2005, RTA defines innovation as the catalyst for the creative change that drives RTA products, services, processes, and business models. RTA’s innovation strategy and system aim to assist RTA in achieving three key objectives.

BPIR Categories

11.3.2 Provide internal financial information
14.2.4 Conduct best practice/ process benchmarking
14.3.6 Provide ideas management & innovation processes
15.3.1 Financial performance
15.6.13 Innovation, technology & flexibility
2.1.4 Assess new technology innovations
3.2.3 Develop&integrate technology/innovation into concept
3.2.5 Involve stakeholders in innovation & product/service development
8.2.2 Create an environment for empowerment/innovation

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