Roads and Transport Authority – UAE – EFQM Global Award 7 Diamonds (Runner-up – Outstanding Achievement for Strategic Vision) – 2022

Roads and Transport Authority (RTA) has a visionary objective to become a “world leader in seamless and sustainable mobility” which supports the wider ecosystem taking account of local and global issues. • Design and delivery of Integrated transportation services based on all stakeholders needs and expectations. • Use of leading technology to provide comprehensive services in all modes of transport • Expert base and in-house training and development opportunities • Strong financial s

BPIR Categories

1.1.6 Analyse customer data
2.2.1 Obtain stakeholder input into strategy formulation
3.2.5 Involve stakeholders in innovation & product/service development
10.2.4 Use analytical (predictive/ text / statistics) techniques on data
14.3.4 Conduct a business excellence assessment.