SEHA-Ambulatory Healthcare Services – UAE – International Best Practice Competition – 2021 (Transformational Care: From Zero to Global Hero)

Transformational Care: From Zero to Global Hero. During the inception of COVID-19, there was no single country in the globe that neither emerged ready nor prepared. However, as the virus progressed, it triggered many healthcare organizations to initiate programs and projects that led to transformational change in the aspect of care that is strategic, proactive, and sustainable. Ambulatory Healthcare Services (AHS), a SEHA health system, established a ground-breaking project where huge convention

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
11.6.2 Acquire & redeploy fixed assets
11.6.3 Manage facilities
12.6 Implement emergency response programs
12.7 Manage government agency and public relations with regards to environmental issues
13.3 Manage government/regulator relationships
13.7 Develop community relations
13.9 Anticipate public concerns
14.1.6 Communicate and use analysis findings
14.3.5 Reengineer business processes & systems
2.3.1 Identify, plan & map key processes
2.5.3 Develop and deploy action plans & projects
2.5.5 Ensure business continuity
3.2.1 Translate customer needs into product requirements
3.2.3 Develop&integrate technology/innovation into concept
6.1.1 Plan key production & delivery processes
6.3.1 Identify/schedule resources for service requiremnt
6.3.2 Provide the service
6.4.2 Implement systems for managing the service
6.4.3 Inspections, tests, process/performance audits