Engaging Staff in Developing & Implementing Operational-Service Principles. The development of Operational-Service Principles is part of a broader initiative (Service Commitments/not included) to define the standard of service committed to between Academic Leaders and Professional Staff in supporting high-value areas of learning, teaching and research. While Service Commitments articulate the standard expected for a particular…

BPIR Categories

1.3.1 Build customer relationships
14.3.2 Implement an improvement approach/method/technique
2.5.1 Communicate policies & strategies
3.2.5 Involve stakeholders in innovation & product/service development
6.4.1 Improve process/service performance
8.1.1 Leaders develop/manage org culture,vision&values
9.4.8 Reinforce use of knowledge and skills on the job
9.7.1 Encourage employee involvement and feedback

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