In 2000, IT Services began addressing several important issues within the department such as unhappy customers, application reliability issues, low morale and high turnover of our employees. In an effort to change the culture of the department and change the way we conducted our business, we chose to follow the Excellence Canada (formerly the National Quality Institute) Business Framework.
In 2007, the department was awarded the Canada Award of Excellence for Quality. As a result, we were able
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