United Overseas Bank – Singapore – International Best Practice Competition (Operational Excellence – Delivering Electronic Paperless Workflow on Customer Onboarding) – 2013

Operational Excellence – Delivering Electronic Paperless Workflow on Customer Onboarding UOB recognizes Customer Onboarding as a critical customer interaction and the Account Opening process marks the start of a customer’s banking relationship with us. With this in mind, Group Channels embarked an initiative to enhance customer experience and improve operational efficiency, creating WIN-WIN for both our internal & external customers. We sought to understand the needs of our external cu