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Benchmarking is a systematic process for identifying and implementing best or better practices. The “systematic process” involves following a number of benchmarking steps. Depending on the benchmarking practitioner, there are usually between 5 and 12 steps in the process.


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The Stage

Organisations are constantly looking for new ways and methodologies to improve their performance and gain a competitive advantage. As they seek improvements to their own business processes, many organisations recognise the importance of learning from best practices that have been achieved by other organisations. By removing the need to ‘reinvent the wheel’ and providing the potential to adopt proven practices, benchmarking has become an important methodology in organisational development. Benchmarking enables the identification of best practices and serves as a vehicle for breakthrough thinking. Adopting a structured and rational process enables those organisations that are seeking to improve to identify, understand and adapt best practices from appropriate other organisations, and thus achieve significantly enhanced levels of performance.

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