Best Practice Reports
Workplace Conflict Resolution
Workplace conflict resolution involves a range of interventions that are designed to resolve or reduce employee conflict, disputes, relationship difficulties and grievances.
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Total Quality Management
Total Quality Management (TQM) is a management philosophy and operating approach that aims to consistently exceed the current and future expectations of all stakeholders (i.e., customers, employees, shareholders and the community). TQM is based on continuous improvement in all processes, goods and services, as a result of the creative involvement of all stakeholders.
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Business Excellence
Business Excellence is “excellence” in strategies, business practices, and stakeholder-related performance results that have been validated by assessments using proven business excellence models. Business excellence models guide organisations towards sustainable world-class business results, and are based on business principles that have been proven to work. These business principles—or core concepts—are similar for most business excellence models; they are presented in the Expert Opinion section of this issue of the BPIR.com Management Brief series.
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Compensation Schemes
Employee compensation schemes, including bonus payments and other rewards, are used to recompense workers for their services in accordance with their performance, and as a means of motivating them towards achieving organisational goals.
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Change Management
Change management is the process of managing transformational changes which affect the culture, structure, and performance of an organisation.
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Benchmarking
Benchmarking is a systematic process for identifying and implementing best or better practices. The “systematic process” involves following a number of benchmarking steps. Depending on the benchmarking practitioner, there are usually between 5 and 12 steps in the process.
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IT Outsourcing
IT outsourcing, also known as managed services, is a term used to describe the use of a third party organisation to provide Information Technology (IT) services, and may cover the provision of specific services, such as IT-based disaster recovery systems and procedures, through to the management of an organisation’s entire IT network.
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Performance Management
Performance management is a systematic approach directed towards organisational performance improvement through the alignment of individual performance with organisational goals.
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Work and Life Balance
Work and Life Balance practices are those that help employees juggle their responsibilities at work with those outside of work.
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Employee Development
Employee Development is a strategic investment in the training, development, and growth of talent within an organisation. Employee development is typically provided through internships, job rotation, coaching, mentoring, training courses, and peer group assistance within the work place.
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