Summary of Best Practices
The following is a summary of the best practices and/or insights relating to the collaborative tools and methodologies described in this Best Practice Report:
- Make use of technology and communication systems to collaborate widely and globally.
- Identify specific business relationships that can deliver benefits from collaboration by identifying key points of interdependence and measuring against the levels of collaboration required.
- Generate more ideas when brainstorming by providing a clear framework of rules, and enable teams to be more creative by focusing on quantity instead of quality.
- When collaborating with disparate groups, engender success by providing value for all participants, and demonstrate good leadership by clarifying expectations, building consensus and reducing conflict.
- Recognise that for collaborative groups, such as improvement teams which meet face to face, it is easier to get all team members to contribute ideas than for electronically-based voluntary forums, which typically have one or two main contributors. Specific strategies and recognition processes need to be put in place to have effective voluntary forums.
- Use crowdsourcing to develop new products, determine their popularity using voting systems, and assess product commercial viability from the feedback received.
- Use cloud computing services to collaborate with clients and manage their real time data on a day-to-day basis.
- Improve the effectiveness of video conferences by eliminating distractions, setting up appropriate environments, employing natural and purposeful eye contact, and using all available tools to ensure audiences are meaningfully engaged.
- Use carefully crafted questioning techniques in group discussions to help define, analyse and propose solutions for organisational problems.
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