Why should an organisation be interested in developing a culture of knowledge management within the workplace? The main objective of knowledge management is to capture information or knowledge and make it available so others within an organisation might use it. This knowledge may never have been set down explicitly before, and may exist only within people’s heads. Sharing knowledge leads to competitive advantage and adds real customer value. Knowledge management saves an organisation’s staff from having to constantly reinvent the wheel. According to Deloitte, it also provides a baseline for measuring progress, reduces the burden on expert attrition, makes visual thinking tangible, and helps employees serve their clients better and faster.
This report outlines the best practices research undertaken by BPIR.com in the area of knowledge management. The best practices have been compiled under seven main headings. This new layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.
- What is “knowledge management”?
- Which organisations have received recognition for excellence in knowledge management?
- How have organisations reached high levels of success in knowledge management?
- What research has been undertaken into knowledge management?
- What tools and methods are used to achieve high levels of success in knowledge management?
- How can knowledge management be measured?
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