Corporate performance management (CPM) principles assess whether an organisation is doing the job it is supposed to be doing, i.e. whether its vision and mission are being achieved. These principles are applicable to EMS and can help promote world-class delivery of care to patients, and support optimal outcomes. An example of this is Mid-America Transplant Services, a recipient of the Malcolm Baldrige National Quality Award. The organisation used CPM to improve performance and encourage innovation, saving more lives as a result.

While EMS is the main focus of the research highlighted in this report, all organisations can benefit from CPM. For example, Allina Health EMS provides an excellent example of how an organisation can refocus its priorities to get the important priorities achieved in a timely manner, and the NHS undertook audits to see whether it was providing value for money.

Organisations can use CPM to transform systems and performance. The excellent article in provides mini-case studies of how performance management has made a big difference to organisations around the world. Sometimes it can be straightforward and easy to implement. And whatever your objectives and targets, you can rely on to be there to help you every step of the way.

In This Report:

  1. What are “performance management systems for emergency services”?
  2. Which organisations have received recognition for excellence in performance management systems for emergency services?
  3. How have organisations reached high levels of success in performance management systems for emergency services?
  4. What research has been undertaken into performance management systems for emergency services?
  5. What tools and methods are used to achieve high levels of success in performance management systems for emergency services?
  6. How are performance management systems for emergency services measured?
  7. What do business leaders say about performance management systems for emergency services?
  8. Conclusion

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