Benchmarking is a systematic process for identifying and implementing best or better practices. The “systematic process” involves following a number of benchmarking steps. Depending on the benchmarking practitioner, there are usually between 5 and 12 steps in the process.

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
10.2.4 Use analytical (predictive/ text / statistics) techniques on data
14.1.5 Analyse performance data.
14.2.1 Develop benchmarking capabilities
14.2.2 Benchmark performance measures with noncompetitors
14.2.3 Benchmark performance measures against competitors
14.2.4 Conduct best practice/ process benchmarking
14.3.1 Create commitment for improvement
14.3.2 Implement an improvement approach/method/technique
14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.
14.3.5 Reengineer business processes & systems
14.3.6 Provide ideas management & innovation processes
14.3.7 Manage transition to change
15.6.14 Benchmarking/performance measurement/survey design
2.1.1 Analyse & understand competition
2.5.3 Develop and deploy action plans & projects

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