Benchmarking is a systematic process for identifying and implementing best or better practices. The “systematic process” involves following a number of benchmarking steps. Depending on the benchmarking practitioner, there are usually between 5 and 12 steps in the process.

BPIR Categories

1.2.3 Identify new innovations that meet customer needs
10.2.4 Use analytical techniques on data
14.1.5 Analyse performance data.
14.2.1 Develop benchmarking capabilities
14.2.2 Benchmark performance measures with noncompetitors
14.2.3 Benchmark performance measures against competitors
14.2.4 Conduct best practice/ process benchmarking
14.3.1 Create commitment for improvement
14.3.2 Implement an improvement approach/method/technique
14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.
14.3.5 Reengineer business processes & systems
14.3.6 Provide ideas management & innovation processes
14.3.7 Manage transition to change
15.6.14 Benchmarking/performance measurement/survey design
2.1.1 Analyse & understand competition
2.5.3 Develop and deploy action plans & projects

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