A process by which customer complaints are resolved.

BPIR Categories

1.1.1 Customer performance/satisfaction measurement
1.3.3 Review customer relationship approach
15.2.1 Customer satisfaction, accolades, awards
15.2.2 Customer retention/referral/relationship building
15.2.3 Product performance e.g. quality/delivery/value
15.2.4 Service performance e.g. quality/delivery/value
15.6.8 After-sales service/warranties/customer complaints
7.2.1 Provide post-sales service
7.2.2 Handle warranties & claims
7.3.2 Manage customer complaints
8.2.3 Leadership relationships with customers

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