Customer Order Management (COM) systems provide direct access to product and pricing information and enable rapid responses to customers ordering and service requirements.

BPIR Categories

1.3.1 Build customer relationships
1.3.3 Review customer relationship approach
15.2.3 Product performance e.g. quality/delivery/value
15.2.4 Service performance e.g. quality/delivery/value
15.6.9 Delivery of products
4.3.2 Enter orders into production & delivery process
5.1.1 Plan key production & delivery processes
5.3.1 Develop & adjust production delivery process
5.3.7 Stage products for delivery
5.4.2 Deliver products to customers
5.5.5 Implement systems for managing production/delivery
6.1.1 Plan key production & delivery processes

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