Organisations that achieve customer service excellence seek to understand the needs of their customer, and to provide services in a professional and confident manner that consistently exceeds those needs.

BPIR Categories

1.1.1 Customer performance/satisfaction measurement
1.3.1 Build customer relationships
1.3.2 Determine & provide customer contact mechanisms
1.3.3 Review customer relationship approach
13.1 Develop and manage supplier/customer partnerships
15.2.1 Customer satisfaction, accolades, awards
8.2.3 Leadership relationships with customers

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