Emotional Intelligence (EI) may be defined as the ability to process emotional information, particularly as it involves the perception, assimilation, understanding, and management of emotion.

BPIR Categories

9.4.5 Develop functional/process competencies
9.4.6 Develop management/leadership competencies
9.4.7 Develop team competencies
9.4.8 Reinforce use of knowledge and skills on the job

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