IT Outsourcing – Best Practice Report

IT outsourcing, also known as managed services, is a term used to describe the use of a third party organisation to provide Information Technology (IT) services, and may cover the provision of specific services, such as IT-based disaster recovery systems and procedures, through to the management of an organisation’s entire IT network.

BPIR Categories

10.1.2 Conduct specific info/KM needs assessments
10.3.2 Establish quality standards and controls.
10.5.2 Manage information technology facilities.
2.4.2 Create and implement outsourcing strategy
5.2.1 Select suppliers/outsourced contractors
5.2.2 Work with suppliers/outsourced contractors
6.2.1 Select suppliers/outsourced contractors
6.2.2 Work with suppliers/outsourced contractors