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Seasons Greetings from the BPIR team!

Welcome to December’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events. (Non-members of the BPIR can read the newsletter but will be unable to access some of the links).

Upcoming Events
Certified Productivity Practitioner (Retail), Singapore 8 Jan. Organiser: Singapore Productivity Association.

Ottawa Public Sector Quality Fair, Ottawa 4 Feb. Organiser: Excellence Canada

Internal Auditing Adelaide, 24 – 25 Feb.Organiser: Australian Organisation for Quality (South Australia).

Certificate in Business Excellence, Wellington 11 Mar. Organiser: New Zealand Business Excellence Foundation

Benchmarking for Excellence,
13 – 14 Mar.

** See BPIR Events Calendar for more

  • 2013 Business Excellence Awards around the world – 2013 Award winners of Baldrige, EFQM, Singapore and New Zealand Business Excellence award. ….read more
  • The Sponsor as the face of Organisational Change – Why a large number of projects fail and how to avoid that. ….read more
  • How Mindfulness impacts Organisational Performance – What is Mindfulness and how is an employee’s personal mindfulness practice affected by organisational circumstances. ….read more
  • 2nd Global Benchmarking and Best Practice Awards – The award winners of the 2nd Global Benchmarking Award and Best Practice Competition ….read more

Spotlight on Events
2nd Global Benchmarking and Best Practice Awards
The 2nd International Best Practice Competition and GBN’s 2nd Global Benchmarking Award were held at the Business Excellence Global Conference in October, Singapore.2nd Global Benchmarking Award:Winner:

  • Our Benchmarking Approach, Dr. Wafi Dawood, Chief of Strategy and Excellence, Knowledge and Human Development Authority, United Arab Emirates.

Runners up:

  • Our Benchmarking Approach, Nabiollah Farahmand, Chief of OSM, Mobarakeh Steel Company, Iran.
  • OurBenchmarking Approach, Ku Yuen Wah, Head – Process and Service Innovation, OCBC Bank, Singapore.


2nd International Best Practice Competition


  • ICA’s 3M Service Principle (Multiple Channels, Minimum Visits, Many Benefits Approach), Tan Kok Guan, Director -Citizen Services & Kong Yong Sin, 2 Deputy Head – Passport – Designate, Immigration & Checkpoints Authority, Singapore.

Runners up:

  • UOB Mobile Cash – Singapore’s First Cardless Cash Withdrawal, Gilbert Chuah, Executive Director, United Overseas Bank Limited, Singapore.
  • Training in the Private Security Industry, Peter D’Arcy, CEO, National Training Institute, Ministry of Interior, United Arab Emirates.
  • Smile to Excellence, B.G.Shenoy, Director & Rajiv Vasudeva, Country Director & Silvia Shoba Vincent, Senior Executive, Global Indian International School, Singapore.

Spotlight on Self-Assessment

Have you used any of our self-assessment tools lately? We have over 70 to assess all aspects of your organisation from how your organisation develops its strategy to how it serves its customers. Here are three typical examples:

  • Eco-Design Health Check – This self-assessment will help you to easily and quickly assess how well the concept of environmental design is integrated within the product lifecycle from design to disposal. .read more
  • Strategic Planning Five Minute Needs Assessment This simple self-assessment tool consists of 15 questions to evaluate your company’s approach to strategic planning. The tool is designed for busy people who want results fast. Through completing the quiz, you can rate your company’s performance with regard to the most critical elements of good strategic planning and management. Simple suggestions for improvement are provided. more
  • Six Sigma Self-Assessment – This self-assessment will help you to assess the quality of your organisation’s six sigma approach. .read more

Featured Publications
Did you know BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports? Here are a few of the titles from the “Accounting” category (one of 23 categories):
– Financial Management
– CPA Client Tax Letter
– Journal of Accountancy
– Financial Theory and Practice
– Management Accounting Quarterly
– International Journal of Government Auditing

Best Practice Case Studies

Read one of our best practice case studies:

Collaborative inquiry leads to innovative technologies
This snippet and associated article describe cross functional teams from the colleges of engineering and nursing at the University of Detroit Mercy, USA.Engineering and nursing teams formed multidisciplinary partnerships in order to design useful products for patients with disabilities. The team members needed to learn collaborative skills including how to communicate effectively outside their respective disciplines. Brainstorming sessions were carried out both virtually, and in person. Proprietary systems were used to facilitate collaboration and enable the participants to share files, research documents, and to exchange ideas. Faculty personnel were able to monitor interactions in the virtual chat room. Examples of the innovative technologies developed included:
  • A triceps strengthener enabling a paralyzed man transfer from his wheelchair.
  • A hip and knee exerciser for a man with worsening muscular sclerosis.
  • A laundry extractor for a woman with spina bifida to enable her to take clothes out of the washing machine.
  • A detachable motor for non-electric wheelchairs.
  • A grasping device enabling a man, following a gunshot wound, to hold papers in and ineffective hand.
  • A smart-technology walker to help lift patients in the event of a fall…. read more
Crowd sourcing solves difficult problems economically and quickly
Some 50 government agencies were are able to offer prizes to the general public for solutions to complex problems using a website, Examples of successful crowd sourcing projects were as follows:
  1. A solution was sought regarding how to stop uncooperative fleeing vehicles at conflict zone check points without causing permanent damage to the vehicle or harming any of its occupants. Within a two-month deadline 150 people submitted proposals vying for a US$25,000 prize. The winner was an engineer from Peru who suggested an affordable remote-controlled electric-powered vehicle that could accelerate up to 130 miles per hour within three seconds, position itself under a fleeing vehicle and automatically release an airbag to lift it and slide it to a stop.
  2. Methods were sought for reassembling previously shredded documents in order to examine potential vulnerabilities associated with current document shredding practices. The challenge was structured as a race to win US $50,000 and attracted 9,000 registered teams. The winner reassembled five documents that were shredded into over 10,000 pieces in 33 days using a combination of computer algorithms and human assembly…. read more

Remember to

Regularly check out the for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.


Neil Crawford


General Manager Ltd

Business Performance Improvement Resource (BPIR)

Centre for Organisational Excellence Research (COER)


“To know the road ahead, ask those coming back” – Chinese Proverb

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