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Welcome to February edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events
EFQM assessor training, Dubai – UAE, 10 – 12 Feb., Organiser: Dubai Quality group (DQG).

The Art & Science of Good Planning, Christchurch, New Zealand, 13 Feb., Organiser: NZ Business Excellence Foundation (NZBEF).

Best practices in process management, Ottawa – Canada, 18 Feb., Organiser: Excellence Canada.

Business Excellence Winners Sharing Conference, Singapore, 10 Mar., Organiser: SPRING

Benchmarking for Excellence, Singapore 26 – 27 Mar., Organiser: Center for Organisational Excellence Research (COER).

Government Performance and Benchmarking Summit, Dubai – UAE, 19 – 23 Apr., Organiser:  IQPC

Government Performance and Benchmarking Summit, Muscat – Oman, 26 – 30 Apr., Organiser:  IQPC

** Also see BPIR Events Calendar **

  • What Happened to the Leading Edge of Validated Management Practice? – 2015 – 2016 edition of Baldrige Excellence Framework.  ….read more
  • What are your goals for 2015? – A best practice for setting up goals.  ….read more
  • The Real Secret to Performance Success – People who are successful, and who have great careers, accomplish this because they actually perform in their current positions and they can show the potential to perform at their next career level..  ….read more
  • What Does it Mean to Win the Baldrige Award? – In 1997, Poudre Valley Health System was a single hospital with a 24% annual employee turnover rate and five CEOs in four years; by 2008, it was a Baldrige Award winner. What happened?.  ….read more
  • Stress at Work: Tips to reduce and manage job stress – excessive stress can interfere with your productivity and impact your physical and emotional health. And your ability to deal with it can mean the difference between success or failure..  ….read more
  • Recognizing high performers – Whatever you do in your working life, true career success will come from your ability to perform, to identify performance capability in others.  ….read more
  • How Portland is tackling the innovation dilemma  – We rightly expect a great deal from our municipal governments. Can government be at once cutting-edge and careful?.  ….read more

BPIR service of the Month – How to search ProQuest database in
Do you know that there are more than 1 million articles in ProQuest database in This is how to search and filter results in ProQuest database.

Click here to see a video clip on how to use it.

Featured Events: Government Performance and Benchmarking Summit
The Government Performance and Benchmarking Summit will take place 19-23 April 2015 in Dubai and 26-30 April 2015 in Muscat, Oman. Speakers include Robby Thommy, Managing Director, of Al Jazeera International Catering LLC’s who won the 3rd International Best Practice Competition with a best practice titled ‘SPEARS Methodology for Employee Empowerment and Inculcating Excellence’. Watch the video of the winning best practice.

The Summit has a fantastic line up of speakers all ready to  share their knowledge, practical examples and lessons learned, to improve current practices and procedures to enhance organisational performance and promote forward thinking government.

The Summit includes COER’s Two-Day TRADE Best Practice Benchmarking Certification Course – providing a fast-track for innovation and best practices plus benchmarking certification at Level 1. All 2014 finalists of the GBN’s Global Benchmarking Award were users of the TRADE Best Practice Benchmarking Methodology.

Featured Publications
BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your  BPIR membership while allowing you to read, search, and print from 790 top publications!
Here are a few of the titles from the "Management" category (one of 23 categories):
See the full list of titles

– Quality Progress
– Journal of Services Research
– MIT Sloan Management Review
– Journal of Organizational Culture
– Organization Development Journal
– Research Technology Management

Featured Case Study: Cloud computing enables collaboration with partners
Best practice case studies are an important benefit that offers members. Our unique BPIR case studies are formatted as succinct 150 word outlines that have been crafted from more detailed reports. Members can access the original articles as desired because they are all linked to the case studies.  Read the following sample case study:

Cloud computing enables collaboration with partners
Dignity Health (DH) needed to collaborate more extensively with its business partners and to rapidly provide new services to its physicians and patients. Although it was possible to provide these resources internally the services of cloud computing partner offered the advantages of quick deployment, additional skilled staff, and the use of operating expenses versus capital outlay for the provision of additional infrastructure and servers. For competitive reasons DH’s partners also preferred collaborative data to be housed at neutral sites, which also created fewer legal and compliance challenges. The cloud computing platform not only enabled data to be readily available to partners and physicians it also facilitated the use of various types of device to access it. It was envisaged that cloud services would continue to grow, but it was unlikely the existing legacy systems would ever be incorporated in the cloud.   …… more case studies.

Remember to

Regularly check out the for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to
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Neil Crawford
General Manager Ltd
Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
"To know the road ahead, ask those coming back" – Chinese Proverb

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