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Welcome to March edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events
Certificate in Business Excellence, Auckland – New Zealand, 18 Mar, Organiser: New Zealand Business Excellence Foundation (NZBEF)ISO9001:2015 – nothing to panic about?!, Adelaide – Australia, 18 Mar, Organiser: Australian Organisation for Quality (South Australia)

Growing strategic financial management capability, Wellington – New Zealand, 19 Mar, Organiser: The Institute of Management Consultants New Zealand (IMCNZ)

Business Excellence Briefing for New Organisations, Singapore, 19 Mar., Organiser: SPRING

Benchmarking for Excellence, Singapore 26 – 27 Mar., Organiser: Center for Organisational Excellence Research (COER).

EFQM Assessor Training, Dubai – UAE, 18 – 20 Apr., Organiser: Dubai Quality Group (DQG)

Government Performance and Benchmarking Summit, Dubai – UAE, 19 – 23 Apr., Organiser: IQPC

Government Performance and Benchmarking Summit, Muscat – Oman, 26 – 30 Apr., Organiser: IQPC

18th QMOD-KSQM Int. Joint Conference, Seoul – Korea, 12 – 14 Oct., Organiser: Lunds University, Sweden and KSQM, Korea

Canadian Public Sector Excellence Fair 2015, Ottawa – Canada, Organiser: Excellence Canada

** Also see BPIR Events Calendar **

Best Practice Report: Mental Toughness

Setbacks and pressure are part of the fabric of daily life. When faced with problems such as excessive career demands, serious trauma, sickness or sports injuries, people can use mental toughness or resilience to get through the bad times and prepare for the good. Leaders, and the members of their organisational teams, also need resilience to keep them going in the face of relentless stress. Developing the tools and resources to unlock mental toughness has the potential to benefit every aspect of our lives. ….read more

  • Sustaining Educational Excellence Despite Challenges….read more
  • Managing Resistance to Improvement….read more
  • Podcast: What it takes to win a Business Excellence award….read more
  • Take part in a 5 minute assessment of your organisation’s culture….read more
  • More Evidence that Baldrige Criteria Help Organizations Perform Better….read more
  • The Art of Root Cause Analysis….read more
  • A presentation is the worst possible way to deliver lots of information….read more

Featured Events: Government Performance and Benchmarking Summit
The Government Performance and Benchmarking Summit will take place 19-23 April 2015 in Dubai and 26-30 April 2015 in Muscat, Oman. Speakers include Robby Thommy, Managing Director, of Al Jazeera International Catering LLC’s who won the 3rd International Best Practice Competition with a best practice titled ‘SPEARS Methodology for Employee Empowerment and Inculcating Excellence’. Watch the video of the winning best practice.

The Summit has a fantastic line up of speakers all ready to share their knowledge, practical examples and lessons learned, to improve current practices and procedures to enhance organisational performance and promote forward thinking government.

The Summit includes COER’s Two-Day TRADE Best Practice Benchmarking Certification Course – providing a fast-track for innovation and best practices plus benchmarking certification at Level 1. All 2014 finalists of the GBN’s Global Benchmarking Award were users of the TRADE Best Practice Benchmarking Methodology.

BPIR service of the Month – Best Practice Reports
Did you know that a free best practice report is published on the BPIR every two months? To see how to access these reports watch this clipOver 50 Best Practice Reports, provide case studies and innovative ideas that will help you stay up-to-date concerning the latest international business trends and practices.

As a membership benefit we provide a high quality pdf version of the Best Practice Report – Why not click here to join now?

Featured Publications
BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications!
Here are a few of the titles from the ‘Engineering’ category (one of 23 categories):
See the full list of titles

– Engineer
– Equipment Today
– Manufacturing Engineering
– The UMTRI Research Review
– Chemical Engineering Progress
– Engineering Management Journal


Featured Case Study: Sustainable Development (Sustainability) innovations
Best practice case studies are an important benefit that offers members. Our unique BPIR case studies are formatted as succinct 150 word outlines that have been crafted from more detailed reports. Members can access the original articles as desired because they are all linked to the case studies. Read the following sample case study:

Sustainable Development (Sustainability) innovations
Domtar Corporation, the largest integrated marketer and manufacturer of uncoated freesheet paper in North America, focussed its early sustainability efforts on the transparency of its fiber supply chain, and then expanded its view of sustainability to focus on manufacturing excellence and optimising efficiency. Targets were set for reductions in greenhouse gas, water and waste. Domtar recaptured steam generated in its operations through co-generation, and produced electrons and used then to either power mills or sold them to the grid In 2013, 76.3% of energy used came from renewable resources and another 3% to 4% on top of that was generated and sold to the grid. Domtar also allowed other companies to set up operations to tap into Domtar’s CO2 emissions and use the CO2 to create carbonic acid, and use it to create precipitated calcium carbonate, or PCC. The companies then sold the PCC back to Domtar who used it’s as a raw material in its pulping process. …… more case studies.

Remember to

Regularly check out the for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

Regards,Neil Crawford
General Manager Ltd
Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
‘To know the road ahead, ask those coming back’ – Chinese Proverb

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