BPIR Best Practice Newsletter - No. 2 2010
BPIR Best Practice Newsletter
No. 2 - 2010

Hi, Welcome to our newsletter.
Management Brief: Employee Motivation
Developing well motivated employees leads to more satisfied customers and higher sales, and this in turn leads to greater employee motivation - creating a virtuous circle. Highly motivated employees are likely to be engaged employees who are willing to go the extra mile with customers, and to reward their employers with their loyalty, high levels of productivity, and greater innovation. An excellent workplace environment will attract talented workers who will invariably reward the organisation with superior performance, excellent customer service, and top products.......read more.
Read other management briefs

Upcoming Events

Benchmarking for Excellence, UK (April 15-16 Glasgow, 21-22 London), UAE (April 25-26 Abu Dhabi), Bahrain (May 2-3), Singapore (May 13-14), Kuwait (May 18-20), New Zealand (July 20-21 Auckland) Professional benchmarking training and certification using the TRADE methodology.
Introduction to Root Cause Analysis, Toronto, Canada, April 20, Organiser: NQI

Organizational Excellence Assessment, Toronto, Canada, May 12 - 13, Organiser: NQI
World Conference on Quality and Improvement, St. Louis, United States, May 24-26, Organiser: ASQ.

** See BPIR Events Calendar for more events

Benchmarking for Breakthrough Improvements in Glasgow, London, Abu Dhabi, Bahrain, Singapore, Kuwait, and Auckland
The Centre for Organisational Excellence Research (COER) offers a unique 2-day interactive workshop in TRADE best practice benchmarking. This methodology is now promoted and used in over 10 countries – it delivers innovative and breakthrough improvements leading to major financial benefits for organizations. It offers the first certification scheme for benchmarking – ensuring participants are professionally trained and reap the rewards from benchmarking. For more information and a flyer visit COER’s website https://www.coer.org.nz/trade#workshop or email Dr Robin Mann via This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Starring Role in Newsletter and the BPIR For Your Company?
Currently we are researching material for the next Management Briefs that will focus upon Succession Planning and Business Process Outsourcing.  Have you or your company an experience/story concerning Succession Planning, Business Process Outsourcing, or any closely related topic?  If so please write to us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to arrange a phone call, or just attach it.  We will edit it if necessary to suit our style and then add it to the BPIR databases for all our members to read.  If its captivating enough then it will feature in the next newsletter!

Selected BPIR blogs
Learn the five secrets of Innovation - Have you ever wished that you or your staff could be as innovative as....read more.
Leading the generations in today's workforce How to lead when the generation gap......read more.

Spotlight on Self-Assessment
Have you used any of our self-assessment tools lately? We have over 50 to assess all aspects of your organisation - from how your organisation develops its strategy to how it serves its customers. Here are three topical examples:

Performance Coaching Rate your coaching skills..... read more (go to category 7)
Delegation Self-assessment How well do you delegate?.... read more (go to category 7)
Organisation Culture Assess your organisation's culture.....read more (go to category 1)

Featured publications
Did you know BPIR provides full access to over 600 excellent business publications providing, in total, over 1,000,000 articles and reports? Here are a few of the publication titles from the "Management" category (one of 23 categories):

- Benefits Quarterly
- Strategic Finance
- Environmental Progress

- Women in Business-
Information Management Journal
- Commercial Law Journal

Members read the latest issues - non members see available titles

Research study: Core Competence - developing the ability to think strategically

To identify specific experiences that contribute to the development of an individual's ability to think strategically a questionnaire was completed in 2008/2009 by 207 executives who attended American College of Healthcare Executives educational events. The work and educational experiences that contributed to the development of an individual’s ability to think strategically were identified and are ranked in order of importance as:

A. Work Experiences that helped develop ability to think strategically:

1. As CEO of an organization (33% had the experience); 2. Handling a substantial threat......read more

Research study: Core competence - Innovation skills can be learned

A six year study concluded in 2009 by Harvard Business School, Insead and Brigham Young University involved over 3000 executives, 500 innovative entrepreneurs, and interviews with high-profile entrepreneurs. The research concluded that innovation was not an inherent trait, but a set of skills that anyone can learn. Five skills that separated blue-sky innovators from the rest were identified as:

1. Associating: The ability to connect seemingly unrelated questions, problems or ideas from different fields.

2. Questioning: Innovators constantly ask questions that challenge the......read more

Case study: Sustainable Development project delivers cost savings & creates a new product

In 2005 General Electric, a US based technology and services conglomerate, recognised sustainability was a business opportunity and set up an Ecomagination unit to identify and offer environmental solutions. Employees identified where energy savings could be found and managers began to be measured on how much energy savings they had achieved. The Ecomagination unit targeted executives to build its business  across divisions and sold the solutions within the company, including projects installing LED lights on a factory floor, recycling water at a nuclear facility or offering combined heat and power generation units at a plant in Australia. Managers were measured..........read more

Case study: Communities of Practice facilitate army base camp development

To enhance its CoP for military base camp development, the Department of Systems Engineering at the US Military Academy conducted three workshops: The first workshop in 2001 identified the extensive issues faced. The second. in 2004, pooled knowledge on base camp development. The third, in 2005, focused on the sharing of best practices among the Base Camp CoP, The workshops moved the CoPt from one-time sharing of lessons learned, to sharing best practices and then to the need to capture, transfer, and build knowledge in a formal, continuous system. The workshops led to...........read more

Research requests
Fresh information added every month in answer to your requests. Submit your issues for next month. How this service works
Last month's requests
Currently being researched
1. Communities of Practice
2. Sustainability
3. Leadership
4. Innovation Strategy

1. Inventory Control Strategies
2. Delivering Seminars
3. Training Future Leaders
4. Exporting Strategies

..to check out the website keep in touch with other members through the network and view the rest of our research. There are 1000's of case studies, research papers, and 'expert' articles linked to over 1000 strategies, tools and techniques. More and more are added each month. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , or simply fill in and submit our 30 second survey found under "Newsletters-subscribe".

And if you are currently not a member of the BPIR, or wish to upgrade your membership to a site-wide membership, then we encourage you to do so right now.. JOIN NOW.. you won’t be disappointed.


Steve Welch
Managing Director
BPIR.com Ltd
Business Performance Improvement Resource (www.BPIR.com)
Centre for Organisational Excellence Research
Tel +64 21 371 249
Fax Work +64 6 354 3336
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"To know the road ahead, ask those coming back" - Chinese Proverb

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