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Welcome to November’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

13th International Convention on Quality Improvement, Lahore – Pakistan, 17 – 18 Nov., Organiser: PIQCExcellence in measuring the customer experience, Toronto – Canada, 18 Nov., Organiser: Excellence Canada.

HR management: workforce focus, Auckland – New Zealand, 20 Nov., Organiser: NZ Business Excellence Foundation (NZBEF).

20th Asia Pacific Quality Conference, Kuala Lumpur – Malaysia 23 – 26 Nov., Organiser: Asia Pacific Quality Organization (APQO)

International Best practice Conference, Abu Dhabi – UAE 24 – 25 Nov. Organiser: Center for Organisational Excellence Research (COER).

Diagnostic consulting – a revenue driver, Auckland – New Zealand, 26 Nov., Organiser: Institute of Management Consultants New Zealand (IMCNZ).

EFQM assessor training, Dubai – UAE, 29 Nov., Organiser: Dubai Quality Group (DQG).

Organisational Learning Conference, Abu Dhabi – UAE 30 Nov – 1 Dec, Organiser: Emirates Center for Organisational Learning (ECOL)

** Also see BPIR Events Calendar **

Featured Event: 3rd International Best Practice Competition and 3rd Global Benchmarking Award

The 3rd International Best Practice Competition and 3rd Global Benchmarking Award will be held on the 24th and 25th of November 2014 at the Abu Dhabi Chamber of Commerce.There are 11 countries that are presenting at the best practice competition (India, Iran, Malaysia, Pakistan, Philippines, Saudi Arabia, Slovenia, Spain, Sri Lanka and UAE). There are more than 30 best practices in 10 areas will be presented. … the winner in 2013 was the Immigration and Checkpoints Authority (Singapore) and 2012, Curtin University (Australia).

The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

For more information about the competition visit the competition website and about the Global Benchmarking Award visit the award website

  • EFQM 25 years of Excellence – the Book – Read more and discover about 40 success stories of 25 years of Excellences. ….read more
  • Tackling fat cat pay– Is there any link between executive pay level and their level of performance?. ….read more
  • Managing conflict at work – Conflict is an inevitable part of organisational life and can take many forms, effective conflict handling is a critical management capability. ….read more
  • Innovation is directly related to how you think – The “old ways” of doing things are no longer effective and it’s necessary to integrate innovative thinking into work and environment . ….read more
  • Tips from Baldrige award-winning businesses – 4 tips from Baldrige award winners to help you implement business excellence effectively. ….read more
  • Hoshin Kanri helps Toyota improve for the long term – How Toyota increased its production without buying companies, buying new automated equipment or buying new plants in low-cost countries. ….read more
  • The real harm in multitasking – You’ve likely heard that multitasking is problematic, but new studies show that it kills your performance and may even damage your brain. ….read more

BPIR service of the Month – Business Journals and Periodicals Library

Search for valuable expert opinion / benchmarking information / case studies, or just read your favourite business journals. Full on-line access to over 790 business periodicals from all over the world. Includes some of the most popular in the West and the East! To help you find what you want there are powerful keyword/phrase search engine and options to find and browse specific publications and save selected publication titles on a personal bookshelf.Click here to see a video clip on how to do it.

Featured Publications
BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications!
Here are a few of the titles from the “Business and Economics” category (one of 23 categories):
See the full list of titles

-American Economist
-Business Economics
-Baylor Business Review
-The Armed Forces Comptroller
-Administrative Assistant’s Update
-Journal of Southeast Asian Economies


Featured Case Study: Lean begins and ends with the customer

Best practice case studies are an important benefit that offers members. Our unique BPIR case studies are formatted as succinct 150 word outlines that have been crafted from more detailed reports. Members can access the original articles as desired because they are all linked to the case studies. Read the following sample case study:

Lean begins and ends with the customer
This best practice case study describes lean manufacturing of aerospace components by Cox Machine Inc.
– Cox focussed on operational excellence via lean initiatives such as 5S, Kaizen events, and cellular manufacturing.
– Cox synchronised customer forecasts, its own forecasts, and supplier forecasts to achieve “Just-In-Time” material delivery. This reduced work-in-process inventory levels and operational expenditure. Material arriving at Cox was delivered directly to a machine cell, avoiding non-value added warehouse storage.
– Cox used two or three machines in a one-piece-flow methodology which further shortened lead times for production.
– At Cox the lean supply chain began and ended with the customer. By utilizing mutually beneficial shipping methods and bar coding delivery times were reduced lowering Cox’s inventory of finished goods. Cox reduced its average quoted lead time from sixteen weeks to four. By using lean transactional processes, Just-In-Time material, one-piece flow cells, and long-term agreements, Cox realized a significant and meaningful increase in inventory turns and available cash
. …..….read more case studies

Remember to

Regularly check out the for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

Regards,Neil Crawford
General Manager Ltd
Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
“To know the road ahead, ask those coming back” – Chinese Proverb

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