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Welcome to October’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events
Benchmarking for Excellence, Dubai 20 – 21 Oct., Kuala Lumpur 22 – 23 Oct., Singapore 20 – 21 Nov. Organiser: Center for Organisational Excellence Research (COER).Qualcon 2014: Discovering Quality, Adelaide – Australia 19 Oct. Organiser: Australian Organisation for Quality (AOQ).

EFQM Forum, Brussels – Belgium 20 – 21 October, Organiser: EFQM

6th Business Excellence Global Conference, Singapore 29 – 30 Oct., Organiser: SPRING Singapore

3rd UAE Ideas Conference & Award 2014, Dubai 30 Oct., Organiser: Dubai Quality Group

2014 Performance Excellence Summit, Ontario – Canada 30 Oct. Organiser: Excellence Canada.

Toyota Production System (TPS) Dojo, Singapore 30 Oct., Organiser: Singapore Productivity Association (SPA).

Transform Your Business – It’s not luck, Auckland, Hamilton & Wellington, New Zealand 3 – 5 Nov.,  Organiser: INTENT Group Limited (INTENT)

20th Asia Pacific Quality Conference, Kuala Lumpur – Malaysia 23 – 26 Nov., Organiser: Asia Pacific Quality Organization (APQO)

International Best practice Conference, Abu Dhabi – UAE 24 – 25 Nov. Organiser: Center for Organisational Excellence Research (COER).

Organisational Learning Conference, Abu Dhabi – UAE 30 Nov – 1 Dec, Organiser:  Emirates Center for Organisational Learning (ECOL)

3rd Global Benchmarking Award, Orlando – U.S. 3 – 4 Dec. Organiser: Global Benchmarking Network (GBN).

** Also see BPIR Events Calendar **

3rd International Best practice Competition – Last call for entries
The 3rd International Best Practice Competition will be held on the 24th and 25th of November 2014 at the Abu Dhabi Chamber of Commerce.Entries from (India, Malaysia, Pakistan, Saudi Arabia, Singapore, Spain, UAE) have qualified to the finals and we are hoping representatives from more countries will enter… the winner in 2013 was the Immigration and Checkpoints Authority (Singapore) and 2012, Curtin University (Australia).

The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

Have a think about what your organization does well, and submit your entry by 24 October. If successful you will be asked to share your best practice in an 8 minute presentation. Winners will receive widespread media coverage.

From the feedback of previous years we are expecting much more participation this year, which makes this event a great learning experience.

For more information about the competition visit the competition website

3rd Global Benchmarking Award – Last call for entries
Benchmarking is defined as: the search for industry best practices that lead to superior performance. Benchmarking is not just about finding a best practice by some means, the methodology of benchmarking (or approach, strategy, framework or whatever called) plays crucial role in defining the end results, i.e. the best practice which leads to superior performance.For an organisations that wants to achieve “industry best practice” it should consider using a Formal Benchmarking approach using a benchmarking methodology (such as the TRADE methodology) combined with the use of Informal Benchmarking which can involve more people in the change process but is less rigorous.

The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 with the winner being Watson Real Estate (New Zealand). In 2013 the winner was the Knowledge and Human Development Authority (United Arab Emirates). For videos on these award winning organisations go to

The 3rd Global Benchmarking Award will be held at the 9th International Benchmarking Conference, 3/4 December 2014, Orlando, Florida.

The closing date for entries is the 24th of October 2014, for more information about the award visit the official award website.


  • It’s the Baldrige “F” Word Season – There is so much talk about the importance of providing feedback and yet for some reason it still seems to rank at the bottom of the list in terms of organizational competencies.  ….read more
  • Engage for success – 4 steps to engage your people to deliver a great customer experience– Have you ever received poor customer service? Have you been disappointed or not had your expectations met? I imagine that the answers to each of these questions are all too often, ‘Yes’.  ….read more
  • Global Benchmarking Network 20th Anniversary newsletter – 20 years of promoting Benchmarking globally.  ….read more
  • Report: The Rising – and Falling – Stars of Global Manufacturing – A recent report reveals how cost competitiveness is changing worldwide.  ….read more
  • Journal of Inspiration Economy 1st Issue – What is Inspiration Economy? and why Inspiration Matters?.  ….read more

BPIR service of the Month – Best Practice Case Studies
Direct access to over 4700 case studies from high-performing organisations across the world – more than 30 different countries represented.
Why risk precious time and resources when using a tool or technique for the first time? Leverage the experience of other organisations that have spent time and resources perfecting their practices and technique highly effective. Find out who should lead and manage a tool’s implementation, how to train others to use it, where to use it first, and how best to obtain buy-in. Experts agree that benchmarking other organisations’ successful practices is the fastest way to deliver significant performance improvements.Click here to see a video clip on how to do it.

Featured Publications
BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your  BPIR membership while allowing you to read, search, and print from 790 top publications!
Here are a few of the titles from the “Accounting” category (one of 23 categories):
See the full list of titles

– Tax Executive
– The Tax Adviser
– The CPA Journal
– Strategic Finance
– Accountancy SA
– CPA Client Bulletin


Featured Case Study: Crowd sourcing solves difficult problems economically and quickly
Best practice case studies are an important benefit that offers members. Our unique BPIR case studies are formatted as succinct 150 word outlines that have been crafted from more detailed reports. Members can access the original articles as desired because they are all linked to the case studies.  Read the following sample case study:

Crowd sourcing solves difficult problems economically and quickly
Some 50 government agencies were are able to offer prizes to the general public for solutions to complex problems using a website, Examples of successful crowd sourcing projects were as follows:

1. A solution was sought regarding how to stop uncooperative fleeing vehicles at conflict zone check points without causing permanent damage to the vehicle or harming any of its occupants. Within a two-month deadline 150 people submitted proposals vying for a US$25,000 prize. The winner was an engineer from Peru who suggested an affordable remote-controlled electric-powered vehicle that could accelerate up to 130 miles per hour within three seconds, position itself under a fleeing vehicle and automatically release an airbag to lift it and slide it to a stop.

2. Methods were sought for reassembling previously shredded documents in order to examine potential vulnerabilities associated with current document shredding practices. The challenge was structured as a race to win US $50,000 and attracted 9,000 registered teams. The winner reassembled five documents that were shredded into over 10,000 pieces in 33 days using a combination of computer algorithms and human assembly.   …..….read more case studies

Remember to

Regularly check out the for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

Regards,Neil Crawford
General Manager Ltd
Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
“To know the road ahead, ask those coming back” – Chinese Proverb

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