BPIR Best Practice Newsletter
September – 2014
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Welcome to September’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

Benchmarking for Excellence, Abu Dhabi 24 – 25 Sept., Singapore 29 – 30 Sept., Tehran 8 – 9 Oct., Dubai 20 – 21 Oct., Kuala Lumpur 22 – 23 Oct. Organiser: Center for Organisational Excellence Research (COER).

1st International Conference on Quality Engineering and Management, 15 – 16 Sept., Organiser: University of Minho, Portugal.

Share Best Practice Conference, Dubai – UAE 17 – 19 Sept. Organiser: Dubai Quality Group (DQG).

Government Performance and Benchmarking Summit, Abu Dhabi 21 – 25 Sept., Organiser: IQPC

1st International Conference on Benchmarking, Tehran – Iran 11 – 12 Oct., Organiser: Iran’s Benchmarking Network (IRBN).

Qualcon 2014: Discovering Quality, Adelaide – Australia 19 Oct. Organiser: Australian Organisation for Quality (AOQ).

6th Business Excellence Global Conference, Singapore 29 – 30 Oct., Organiser: SPRING Singapore

2014 Performance Excellence Summit, Ontario – Canada 30 Oct. Organiser: Excellence Canada.

Toyota Production System (TPS) Dojo, Singapore 30 Oct., Organiser: Singapore Productivity Association (SPA).

3rd International Best practice Competition, Abu Dhabi – UAE 25 Nov. Organiser: Center for Organisational Excellence Research (COER).

3rd Global Benchmarking Award, Orlando – U.S. 3 – 4 Dec. Organiser: Global Benchmarking Network (GBN).

** Also see BPIR Events Calendar **

3rd International Best practice Competition – 2nd call for entries

After two successful years of the International Best practice Competition, the details of the next competition has just been announced. The 3rd International Best Practice Competition will be held on the 25th of November 2014 at the Abu Dhabi Chamber of Commerce.Entries are expected from all around the world… the winner in 2013 was the Immigration and Checkpoints Authority (Singapore) and 2012, Curtin University (Australia).The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

Have a think about what your organization does well, and submit your entry by 29 September. If successful you will be asked to share your best practice in an 8 minute presentation. Winners will receive widespread media coverage.

From the feedback of previous years we are expecting much more participation this year, which makes this event a great learning experience.

For more information about the competition visit the competition website BestPracticeCompetition.com

3rd Global Benchmarking Award – 2nd call for entries

Benchmarking is defined as: the search for industry best practices that lead to superior performance. Benchmarking is not just about finding a best practice by some means, the methodology of benchmarking (or approach, strategy, framework or whatever called) plays crucial role in defining the end results, i.e. the best practice which leads to superior performance.For an organisations that wants to achieve “industry best practice” it should consider using a Formal Benchmarking approach using a benchmarking methodology (such as the TRADE methodology) combined with the use of Informal Benchmarking which can involve more people in the change process but is less rigorous.The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 with the winner being Watson Real Estate (New Zealand). In 2013 the winner was the Knowledge and Human Development Authority (United Arab Emirates). For videos on these award winning organisations go to GlobalBenchmarkingAward.com.

The 3rd Global Benchmarking Award will be held at the 9th International Benchmarking Conference, 3/4 December 2014, Orlando, Florida.

The closing date for entries is the 29th of September 2014, for more information about the award visit the official award website.


  • Excellence in Education – Strategic Planning – Learn about how the Strategic Planning impacts learning and involves all stakeholders in Pewaukee School District. ….read more
  • A New Model for Excellence in South Africa– An interview with Ed van den Heever, the developer of the new South African Excellence Model (SAEMXIII,). ….read more
  • Governance – Aspiring to Greatness – Boards that aspire to greatness establish a culture of integrity, built on a strong ethical foundation and are rigorous in their endeavour to add value. ….read more
  • EFQM Award 2014 – This year’s Nominees for the European Foundation for Quality Management (EFQM) award. ….read more
  • Best Practice Report: Occupational Safety – Read about best practices of Occupational Safety. ….read more
  • Anti-Corruption Training Module and New Zealand’s ranking – A free on-line Anti-Corruption Training Module recommended fororganisations and companies engaged in overseas trade to reduce their business risks. ….read more

BPIR service of the Month – Expert Opinion

What you can do here? This growing collection stems, partly, from our monthly request specific Research services and represents valuable learning on a broad and growing range of subjects all of which are relevant to the implementation of particular tools, techniques, or approaches to management or improvement.Articles and reports are hand-picked to help ensure that valuable insights and learning can be transferred.Click here to see a video clip on how to do it.

Featured Publications
BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications!
Here are a few of the titles from the “Health / Hospitals / Medicine” category (one of 23 categories):
See the full list of titles

– Hospitals & Health Networks
– Managed Healthcare Executive
– Healthcare Financial Management
– Journal of Healthcare Management
– American Journal of Law and Medicine
– Frontiers of Health Services Management


Featured Case Study: Social Networking campaign used to generate website visits

Best practice case studies are an important benefit that BPIR.com offers members. Our unique BPIR case studies are formatted as succinct 150 word outlines that have been crafted from more detailed reports. Members can access the original articles as desired because they are all linked to the case studies. Read the following sample case study:

Social Networking campaign used to generate website visits
To leverage the social networking aspect of Facebook, Target Corporation, a US discount retailing company, encouraged its customers to join and participate in an online environment deliberately devoid of any apparent self-serving sales pitches. On their own, thousands of members generated significant buzz with regular posts, which in turn motivated numerous others to join and participate on the networking site. A Face-book application called “Circle of Moms” – which let mothers post messages, arrange carpools, set up back-to-school checklists and click through to promotions on the Target site. Target tracked the success of its social media campaign by monitoring membership sign-ups and the campiagn generated more than 20,000 visitors in six weeks. …..….read more case studies

Remember to

Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

Regards,Neil Crawford
General Manager
BPIR.com Ltd
Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
“To know the road ahead, ask those coming back” – Chinese Proverb

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