Best Practice Report: Information & Knowledge Management: Artificial Intelligence

Artificial Intelligence (AI) involves using machines (i.e., computers) to do things that traditionally require human intelligence. This means creating algorithms to classify, analyse, and draw predictions from data. It also involves acting on data, learning from new data, and improving over time. Common AI applications include speech recognition, natural language processing, machine vision (which is similar to voice recognition but enables a computer to see and interpret), and expert systems, i.e., a software application using a database of expert knowledge capable of offering advice to facilitate decision making.

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Calling all Business Excellence Award Winners and Applicants:

An Opportunity to Participate in Leading-Edge Research on Achieving & Sustaining Performance Excellence

The Centre for Organisational Excellence Research (COER) is conducting a research on “Organisational Excellence Architecture”– the ingredients required to help organisations on the journey to business excellence. We are inviting Business Excellence Award Winners and Applicants to participate in this exciting research project and benefit from the research findings. If you are interested, please send an email to Atif Baig, Research Associate, COER, Massey University


Idea generation at award winning technology centre

The best organisations do not cultivate ideas by accident. This proved true for Tri County Tech (TCT), a US public career technology and a 2018 Baldrige Award recipient, whose ideas came from empowering workforce members in a culture of continuous improvement, as well as involving them in innovation management. TCT has been named a Great Place to Work in the United States for four consecutive years.


Customizing the Business Excellence Criteria for the construction industry

When the concept of performance excellence was first introduced, it was widely perceived as prescriptive by the American Contractors Insurance Group (ACIG), a group-captive insurance company owned by the policyholders it insures. The executive team at ACIG were sceptical that performance excellence – and the Baldrige Criteria for Performance Excellence in which it was defined – could be meaningfully translated into construction-industry terminology. Then, a small group of employees began breaking down concepts from the Baldrige Criteria and turning them into questions related to construction, and a new, beneficial understanding emerged. Once the Baldrige Criteria‘s applicability to the construction industry was established , the benefits became apparent and ACIG began to see buy-in on the concepts of business improvement, sustainability, and succession planning of current and future leaders..

Do you know that there are more than 1300
Strategies, tools, and technique
available in And increasing…

BPIR Tip of the Month – Strategies, tools, and technique

Business Excellence Models

Choose a strategy, tool, technique, or approach that will improve your organisation’s performance. There are more than 1312 to select from that can help in a multitude of ways, whether it’s decision making, leadership of teams, data analysis, employee motivation, measurement, managing people, product design, partnering, planning, training, communication change management, innovation, or aligning projects there’s likely to be something here to suit your needs.


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