7th International Best Practice Competition – Call for Entries

The 7th International Best Practice Competition (incorporating the 2nd New Zealand Best Practice Competition & 3rd Organisation-Wide Innovation Award) will be held at the NZBEF’s Business Excellence Conference, Wellington, New Zealand.

This is an opportunity to participate in a global virtual event to share and learn best practices.

To submit your Best Practice visit where you can download an entry form. The First Call for entries closes on 1st of March 2021. Qualifier round presentations will be held in webinar format between 27 April to 5 May 2021.

Add the event to your calendar

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Tata Business Excellence Model based on Baldrige

The Baldrige Excellence Framework has empowered organisations to accomplish their missions, improve results, and become more competitive. It includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results. In the early 1990s, the then-chairman of the Tata Group, Ratan Tata, created the Tata Business Excellence Model (TBEM). TBEM is based on the Baldrige Criteria for Performance Excellence, and since 1995, the holding group has conducted internal assessments, like the Baldrige Award process, for its more than 100 companies operating in ten industries: information technology, steel, automotive, consumer and retail, infrastructure, financial services, aerospace and defence, tourism and travel, telecom and media, and trading and investments. What does the continued success of a 150-year-old, multi-sector, multi-national organisation headquartered in India have to do with the Baldrige Excellence Framework? In this article the head of Tata Business Excellence Programme, S. Padmanabhan shares some Insights on using the TBEM.


Memorial Hermann Health System
To develop its strategic plan, Memorial Hermann Health System (MHHS), a US health system, gathered input from all business units with a focus on what it called ADVANCE Strategies: Align with Physicians; Deliver Quality Care; Value Employees; Achieve Operational Targets; Nurture Growth and Innovation; Consumer Centric; Enhance. ADVANCE strategies were used to form strategic initiatives, metrics, and targets for each business unit to reliably execute the plan. The strategic initiatives had one- (short-term) and three-year (longer-term) time-frames Each strategic initiative and related action plan was assigned a leadership sponsor and involvement by one of five strategy councils, to foster ownership, accountability, and focus on the initiative. Once the action plans were validated and finalised, they were moved to processes for deployment, execution, and monitoring, which involved the workforce and key stakeholders.

Do you know that in users can search BPIR databases through keywords search?

BPIR Tip of the Month – Business Excellence Models

Business Excellence Models

This area of the web-site allows users to navigate the databases through a choice of business excellence models (Malcolm Baldrige Model, EFQM Excellence Model, Singapore Quality Award Model, Canadian Framework for Business Excellence, and an overview generic model).

Navigation via the models can be used to look at specific categories that correspond to areas within their organisation that have been identified as in need of improvement, or to specific areas of personal interest. Using the model categories to navigate will quickly and effectively lead the user to the information we have researched so far in relation to the areas in question.


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