Best Practice Report: Business Excellence
Business excellence means the development and strengthening of all facets of a company or organisation to improve performance and create value for its stakeholders. It can be seen best when an organisation has and demonstrates world-class strategies, processes, and stakeholder-related performance results. Business excellence can be validated through assessments using proven business excellence models (BEMs), which are based on a set of fundamental concepts or values. These BEMs continue to evolve thanks to extensive studies of the practices and values of the world’s highest-performing organisations.
- Introductory Webinar – Get the Flavour, Online, 29 Jan., Organiser: EFQM.
- EFQM Internal Assessor Training, Dubai – UAE, 29 Jan., Organiser: Dubai Quality Group (DQG).
- What are the implications for management systems, Sydney – Australia, 29 Jan., Organiser: Australian Organisation for Quality (AOQ).
- NZBEF Performance Excellence Conference, Auckland, New Zealand, 19 – 20 Mar., Organiser: New Zealand Business Excellence Foundation (NZBEF).
- Internal Auditor training, Hamilton, New Zealand, 26 – 27 Mar., Organiser: New Zealand Organisation for Quality (NZOQ).
NZBEF Conference, Auckland, New Zealand, 19-20 Mar 2019
Come and join us at this two-day conference where we will celebrate all things to do with performance excellence, business excellence, continuous improvement, and measurement.
Learn how to take your organisation to the next level by increasing your organisational performance with a strong focus on your leadership, strategy, customers, measurement, analysis & knowledge management, workforce, operations, and results.
We have a great line-up of local and international speakers. The conference will be held at the Waipuna Hotel & Conference Centre, Mt Wellington, Auckland. You can register for the conference here and more NZBEF Conference information can be found at the conference website here. Please share details of the conference with others as we want a good turnout.
Jollibee Foods Corporation (Philippines) Win the 6 th International Best Practice Competition
The 6th International Best Practice Competition was held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress. The Congress, attended by 1,300 delegates, was hosted by the Abu Dhabi Chamber of Commerce and Industry and supported by key partners, the Centre for Organisational Excellence Research, Asia Pacific Quality Organisation and the Global Benchmarking Network.
From 72 entries from 17 countries, 36 best practices from 31 organisations were presented to the audience and a judging panel through 8-minute presentations followed by 4 minutes of questions and answers. From these the top 10 were selected, and then the top 5 qualified to the final and gave presentations to another set of judges.
Dubai Customs Wins the 2nd Organisation-Wide Innovation Award
The 2nd Organisation-Wide Innovation Award was held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress. The Congress, attended by 1,300 delegates, was hosted by the Abu Dhabi Chamber of Commerce and Industry and supported by key partners, the Centre for Organisational Excellence Research (COER), Asia Pacific Quality Organisation and the Global Benchmarking Network. Six organisations qualified for the final of the Organisation-Wide Innovation award.
Road and Transport Authority (Dubai, UAE) Wins the 6th Global Benchmarking Award
The Global Benchmarking Network’s 6th Global Benchmarking Award was held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress. The Congress, attended by 1,300 delegates, was hosted by the Abu Dhabi Chamber of Commerce and Industry and supported by key partners, the Centre for Organisational Excellence Research, Asia Pacific Quality Organisation and the GBN.
Six organisations qualified for the final of the Global Benchmarking Award.
- Baldrige Award Winners 2018…. read more
- Keep on learning…. read more
- The Baldrige criteria are insufficient…. read more
- Best Practice Report: Benchmarking…. read more
- Learning from Role Models: Category 6: Operations…. read more
- EFQM Excellence Award Winners 2018…. read more
Impact of the Baldrige Criteria for Performance Excellence at a US university
Since winning the 2001 Baldrige Award the University of Wisconsin-Stout continued to use the Baldrige Excellence Framework. In recent years the university: 1) started an informal Baldrige team with membership open to the entire campus. The team met several times a year to discuss ways in which they were following the Baldrige Criteria and addressed improvement opportunities. 2) Teams were sent to Baldrige professional development offerings, to Baldrige regional conferences and occasionally to the Quest for Excellence® Conference. 3) a Baldrige-based approach was used to meet regional accreditation requirements through the Higher Learning Commission (HLC). 4) the Baldrige framework helped the university to focus on the small number of metrics that were most important to success and that aligned with the strategic plan. The university had a comprehensive review in March 2016 and the review team leader said it was the best portfolio he had ever seen.
Employee engagement initiative pays divcidends
Redundancies and leadership changes at Alcoa Power and Propulsion, a UK manufacturer, led to changed perceptions from employees and externally and Engagement survey returns dropped significantly. A decision was made to rebuild Alcoa’s ’employer of choice’ status from the ground up, with the managers and supervisors leading the change. Managers undertook personal development to stretch and challenge their leadership; A suggestion scheme was introduced; Community initiatives targeted postcodes where employees lived were reintroduced with wellbeing initiatives like a SunSafe campaign, smoking cessation programme and cycling proficiency training for employee’s children. The results were impressive: Staff turnover reduced from 22% in 2010, to less than 1% in 2013, on-time delivery increased from 46.7% in 2009 to 96%, and labour productivity increased by 10% year on year. Alcoa won the CIPD People Management “best employee engagement initiative” award in 2013 and the Large Employer of the Year in the South West region Award at the National Apprentice Awards 2014.
Do you know that in BPIR.com users can navigate the databases through four business excellence models?
BPIR Tip of the Month – Business Excellence Models
This area of the web-site allows users to navigate the databases through a choice of business excellence models (Malcolm Baldrige Model, EFQM Excellence Model, Singapore Quality Award Model, Canadian Framework for Business Excellence, and an overview generic model). Navigation via the models can be used to look at specific categories that correspond to areas within their organisation that have been identified as in need of improvement, or to specific areas of personal interest. Using the model categories to navigate will quickly and effectively lead the user to the information we have researched so far in relation to the areas in question.