BPIR Newsletter Aug - 2013
BPIR Best Practice Newsletter
August - 2013
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Welcome to August’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events. (Non-members of the BPIR can read the newsletter but will be unable to access some of the links).

Product Lifecycle Management (PLM)

Successful PLM relies upon high levels of collaboration. It integrates people, data, processes and business systems using an organisation-wide product information backbone. A major part of PLM involves the co-ordination and management of product definition data. This includes managing engineering changes and the release status of components; the configuration of product variations; document management; planning project resources; and, timescale and risk assessments. In today’s highly competitive global markets, products need to be developed rapidly to meet demand or to capitalise on novelty. The competitive differentiation of products and services is also important; this is especially the case where products undergo rapid lifecycle changes and may become quickly obsolete. read more

Read other best practice reports
Upcoming Events
17th International Conference on ISO 9000 & TQM, Sydney, 23 - 25 August. Organiser: APBEST, UTS.

16th QMOD Conference, Portoroz, Slovenia, 4 - 6 September. Organiser: Lunds Unversity.

Benchmarking for Excellence, Singapore, 12 - 13 Spet., Kuala Lumpur, 17 - 18 Sept., Dubai 25 - 26 Sept., Abu Dhabi 29 Nov. - 1 Oct., Wellington 21 - 22 November.

19th Asia Pacific Quality Conference, Bali - Indonesia, 6 - 9 October. Organiser: APQO & IQPMA.

Performance Excellence Summit, Toronto, 30 October. Organiser: Excellence Canada.

Global Business Excellence Conference, Singapore, 30 - 31 October. Organiser: Spring Singapore.

** See BPIR Events Calendar for more events

  • Benchmarking Schools - Ever wonder how your kid’s school compares with one in China or US? Now you can find out.  ....read more
  • Collaborative Business Excellence Assessments - Learn how Collaborative Business Excellence Assessments could save you time and effort, and what its advantages over the traditional criteria assessment.  ....read more
  • Benchmarking 200 countries on life expectancy and wealth over 200 years - See the big picture of global development data using an interactive tool.  ....read more
  • Lessons from Singapore - Learning big lessons on growth from small county.  ....read more

Spotlight on Events
2nd International Best Practice Competition and GBN’s 2nd Global Benchmarking Award
The 2nd International Best Practice Competition and GBN’s 2nd Global Benchmarking Award will be held at the Global Business Excellence Conference, 30-31 October 2013, Singapore.

The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

Have a think about what your organization does well, and submit your entry by 26 August. If successful you will be asked to share your best practice in an 8 minute presentation at the Global Business Excellence Conference,. winners will be recognized at the Global Business Excellence Conference and receive widespread media coverage.

For more information about the competition visit the competition website BestPracticeCompetition.com 

Spotlight on Self-Assessment
Have you used any of our self-assessment tools lately? We have over 70 to assess all aspects of your organisation from how your organisation develops its strategy to how it serves its customers. Here are three typical examples:
  • Organisation Culture - This self-assessment tool will help to you to assess your organisation’s culture. This information will help you to understand your organisation’s culture and plan interventions to change the culture if required. ....read more
  • Team Characteristics - This self-assessment tool will help to you to assess the characteristics of your work group or team. Ideally your team should be balanced. ....read more
  • Work/Life Balance - This self-assessment should be given to a select group of individuals to complete. The results will give an insight into whether the organisation has systems and a culture which support a work/life balance. ....read more

Featured Publications
Did you know BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports? Here are a few of the titles from the "Accounting" category (one of 23 categories):

- Academy of Accounting and Financial Studies Journal
- Accountancy SA
- Charter
- International Journal of Government Auditing
- CPA Client Tax Letter
- The CPA Journal

Best Practice Case Studies
Read one of our best practice case studies:

Knowledge life-cycle management using Web 2.0 tools
A two year case study was conducted by the Swedish Excellence Centre for Functional Product Innovation on an aircraft engine component’s manufacturer. The company pioneered the implementation of Web 2.0 tools, also called Social Web tools, to facilitate internal and external collaboration throughout the development of aircraft engine components and services. The knowledge flows between the manufacturer, its suppliers, customers, and offshore units were analysed to understand how cross-organizational teams made use of various knowledge management systems. Web 2.0 technologies:
- Helped practitioners locate specific expertise outside their usual networks creating more collaborative and iterative processes for knowledge validation.
- Presented information in multiple formats, such as image, video, or audio, allowing capture of rich contextual information.
- Enabled the sharing of content through an easily searchable knowledge base. Mechanisms such as tagging, comments, and ratings created search mechanisms that helped individuals rapidly locate and access needed information...
.... read more

Social Networking builds customer loyalty
In 2008 Cisco Systems, a US based provider of IP networking solutions, set up a social network platform called the Cisco Learning Network to help teach and train people who wanted to become certified by Cisco. Cisco built a content rich, socially adept site, with user friendly tools. People came to the site to learn, to understand more about technologies, business areas and job opportunities. To inspire the community to participate and help others, Cisco created a VIP programme for people who made large contributions. They met Cisco executives, rewarded for their contributions, received special access to information, and became Cisco’s voice to the community. Over 100,000 people came in the first year and by 2013 the network had become a portal for the entire IT industry with over 2 million users. The network allowed Cisco to differentiate its brand, create loyal customers, get marketing insights, and influence the market. Of the certified people using the Learning Network, 25% to 30% were more loyal and the loyalty difference amounted to a significant amount of revenue for Cisco....... read more

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.


Neil Crawford
General Manager
BPIR.com Ltd
Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
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