BPIR Newsletter: August 2015

Welcome to August’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events


  • A Practical Approach to Process-Oriented Knowledge Management….read more
  • Talking to Their Generation….read more
  • A Comprehensive Excellence Framework for Post-Acute and Long-Term Care….read more
  • For Manufacturers, Baldrige Could be the “Cure” for Focusing on the Future Part-2….read more
  • For Manufacturers, Baldrige Could be the “Cure” for Focusing on the Future Part-1….read more
  • Collaboration, a Twin Peaks Revival….read more
  • Do You Want to Hire Innovators?….read more
  • Stop Selling: 5 Mindful Ways to Engage Others in Fixing A Process….read more
  • What is the Current State of Organizational Excellence around the World?….read more
  • Leadership Performance….read more

4th International Best Practice Competition – Enter by 14 August

The 4th International Best Practice Competition will be held in Manila, Philippines, 26/27th November 2015, courtesy of the Development Academy of the Philippines and our sponsors the Abu Dhabi Chamber of Commerce (who were the hosts in 2014). If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch it is More Fun in the Philippines video to get an insight into this wonderful country.
To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The First Call for entries closes on 14 August. Last year there were 52 entries with 32 qualifying to the Competition Event. The winner of the International Best Practice Competition in 2014 was Al Jazeera International Catering LLC, UAE with a best practice titled ‘SPEARS Methodology for Employee Empowerment and Inculcating Excellence‘.

BPIR Tip of the Month – Strategies, tools, and techniques

Do you know that there are more than 1170 strategies, tools, and techniques available in BPIR.com?

Choose a strategy, tool, technique, or approach that will improve your organisation’s performance. There are more than 1170 to select from that can help in a multitude of ways, whether it’s decision making, leadership of teams, data analysis, employee motivation, measurement, managing people, product design, partnering, planning, training, communication change management, innovation, or aligning projects there’s likely to be something here to suit your needs.
Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Labor And Industrial Relations” category (one of 23 categories):
– Agency Sales
– Target Marketing
– Credit Management
– Medical Marketing and Media
– LIMRA’s Market Facts Quarterly
– Academy of Marketing Studies Journal

Baldrige Criteria for Performance Excellence found to be globally applicable and executable

After winning Malcolm Baldrige National Quality Award, Caterpillar Financial Services Corporation (CFSC), a US provider of retail and wholesale financing solutions, embedded the Baldrige Criteria in its 40+offices worldwide. CFSC created a tool, the Business Excellence Assessment (BEA), for assessing each location/department in comparison to the Criteria. Between 2003 and 2006 the BEA approach was cascaded throughout CFSC. Strategic planning processes, strategic goal councils, and Business Risk Assessment cascaded from corporate strategy through to individual employee SMART goals. Balanced scorecards were defined and managed quantitatively, and the data served as the basis of decision making. A global process was implemented for employee recruitment, development, and retention. CFSC found that the Baldrige Criteria were globally applicable and executable regardless of language and culture.

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

Neil Crawford
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
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