BPIR Newsletter: February 2016


Welcome to February’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events

  • Benchmarking for Excellence, Singapore, 14 – 15 Apr, Dubai 19 – 21 Apr.
  • Foundation course in Business Excellence, Auckland – New Zealand, 18 Feb.
  • Measuring Key Processes and Customer Experience, Toronto – Canada, 9 Mar., Organiser: Excellence Canada
  • Business Excellence Awards Winners Sharing Conference, Singapore, 10 Mar., Organiser: SPRING Singapore
  • ISO 9001:2015 QMS Lead Auditor Training, Dubai – UAE, 21 – 25 Feb., Organiser: Dubai Quality Group (DQG)
  • IMCNZ Monthly Events, Auckland – New Zealand, 22 – 24 Feb., Organiser: Institute of Management Consultants New Zealand.
  • Qualcon 2016, Sydney – Australia, 3 – 5 Jul., Organiser: Australian Organisation for Quality Inc. (AOQ)


  • Life-Changing Benchmarking: How Does Your Organization Compare?….read more
  • Business Development Sectors Failing to Use Employee Feedback to Drive Strategic Change….read more
  • Managing By Commitments – 5 Disruptive Practices To Improve Execution….read more
  • Identifying and Applying Best Practices for Government….read more
  • Four U.S. organizations honored with 2015 Baldrige National Quality Award….read more
  • How has Executive responsibility changed according to ISO 9001:2015?….read more
  • How Bad Design Wrecked Steve Harvey’s “Universe”….read more
  • Improve Financial Performance . . . Even When Losing….read more
  • Why You Should NOT Leave Your Job to Become an Entrepreneur….read more

Dubai Municipality Leading the Way in Government Initiatives

The Dubai Government Excellence Programme’s (DGEP) “Dubai We Learn” initiative consists of a range of organisational learning and benchmarking activities as described in a previous blog “Identifying and Applying Best Practices for Government”

At the 2nd Progress Sharing Day held on 18 January 2016, 13 project teams from 13 government departments shared the progress of their benchmarking projects. To maximise the engagement and learning of the government entities the audience were invited to vote on which teams had made most progress.

The team judged to have made most progress were from the Dubai Municipality with its project to “Improve Purchase Procedures and Channels”. Other government entities recognised for their progress were the Dubai Corporation for Ambulance Service for its project on “Development of Emirati Paramedic Leaders” and Mohamed Bin Rashid Enterprise for Housing for its project on “Improving Customer Experience” particularly through using SMART applications. Regardless of the voting, all teams demonstrated an exceptional dedication to their projects.

BPIR Tip of the Month – How to search ProQuest database in BPIR.com

Do you know that there are more than 1 million articles in ProQuest database in BPIR.com? This is how to search and filter results in ProQuest database.

Click here to see a video clip on how to do it.

Featured Publications

BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Engineering” category (one of 23 categories):
– Industrial Engineer
– Manufacturing Engineering
– The UMTRI Research Review
– Equipment Leasing & Finance
– Chemical Engineering Progress
– Engineering Management Journal

Collaboration software helps protect knowledge

Knowledge is perhaps one of the most important assets that an organization possesses. Rather than attempting to capture and collate all of the information held by an organisation, collaboration tools have been developed that enable personnel to both interact with one another and to locate specific knowledge of interest. The Shaw Group needed to protect the knowledge held by its engineers and therefore turned to a proprietary web-based tool which provided access to more than 21,000 reference works that engineers could use to search for relevant data. The engineers were also able to use the system for sharing information locally and to collaborate with employees working in different geographic regions. The system ensured that everyone had access to the same information, and it enabled users to create their own personal knowledge management systems which could be saved for future reference both by themselves and by their colleagues.

Remember to
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Neil Crawford
General Manager
BPIR.com Ltd Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
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