|BPIR Best Practice Newsletter
July - 2013
Welcome to July’s edition of the
BPIR Newsletter. sharing with you best practices, improvement tools,
of the BPIR can read the newsletter but will be unable to access some
of the links).
excellence occupies the hearts and minds of administrations worldwide.
High level breakthrough improvements in clinical procedures and work
practices can be achieved through benchmarking, collaboration, and
sharing between administrations. Incremental improvements can be
achieved by developing a culture of continuous improvement, supported
by teamwork and the pursuit of lean value adding practices. With these
dual approaches, it is possible to achieve safe, high performance, and
financially viable healthcare systems. read more
Read other best practice reports
|17th International Conference on ISO 9000
& TQM, Sydney - Australia, 29 - 31 July.
Leader for Excellence, London, 14 - 15 August. Organiser: BQF.
16th QMOD Conference, Portoroz, Slovenia, 4 - 6 September. Organiser: Lunds Unversity.
Benchmarking for Excellence, Kuala Lumpur, 17 - 18 Sept., Singapore 19 - 20 Sept., Dubai 25
- 26 Sept.
19th Asia Pacific Quality Conference,
Bali - Indonesia, 6 - 9 October. Organiser: APQO & IQPMA.
Excellence Summit, Toronto, 30 October. Organiser: Excellence Canada.
Business Excellence Conference,
Singapore, 30 - 31 October. Organiser: Spring Singapore.
** See BPIR Events Calendar for more
- Look Who’s Using Baldrige: A
Focus on Southeast Asia - An
interview with a lead assessor of the Thailand Quality Award (TQA).
- Singapore Healthcare System
achieves extraordinary results - What
is the secret behind Singapore's high quality healthcare
- Sustaining Excellence: Coral
Springs Keeps Shining as a Role Model - The
story of the first city to receive Baldrige award.
- Toyota Leadership Changes Signal
New Direction, Analysts Say - How Toyota returned back to be the largest automaker after the difficult years.
Practice Competition and GBN’s 2nd Global
2nd International Best Practice Competition and
GBN’s 2nd Global
Benchmarking Award will be held at the Global Business Excellence
Conference, 30-31 October 2013, Singapore.
The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.
Have a think about what your organization does well, and submit your entry by 22 July. If successful you will be asked to share your best practice in an 8 minute presentation at the Global Business Excellence Conference,. winners will be recognized at the Global Business Excellence Conference and receive widespread media coverage.
more information about the competition visit the competition
you used any of our self-assessment tools lately? We have over 70 to
assess all aspects of your organisation from how your organisation
develops its strategy to how it serves its customers. Here are three
Spotlight on Self-Assessment
Intangibles Self Assessment Tool (Critical Success Factors) -
This is a comprehensive tool which enables any individual or team to
evaluate their existing strategy or to explore a specific problem or
opportunity. Central to this self assessment is the evaluation of the
importance of intangible against a carefully selected range of real
- Strategic Planning (Not-for-Profit) -
This assessment tool addresses critical management issues within a
non-profit organisation. It can help you to guide a group discussion
about your organisation's strategic planning process. ....read
of Performance Measures - This
questionnaire provides a simple system (based on Kaplan &
Norten's balanced scorecard) for assessing which measures would be most
useful to use for your organisation. It provides over 100 measures
classified into cost measures, external measures, internal measures,
and innovation and learning measures. It then provides organisations
with an opportunity to assess the importance of each measure relative
to their organisation’s current emphasis of use of the measure. ....read
you know BPIR provides full access to over 600 excellent business
publications providing, in total, over 1,000,000 articles and reports?
Here are a few of the titles from the "Marketing And Purchasing"
category (one of 23 categories):
Marketing Studies Journal
- Franchising World
- Credit Management
LIMRA's MarketFacts Quarterly
- IUP Journal of Marketing Management
- Journal of Marketing Theory and Practice
one of our best practice case studies:
Best Practice Case
Interviewing uses technology to carry out effective interviews at a
Interviewing technology enables efficient, economic, and timely
interviews to be carried at a distance. Video interviews may be used
for employment purposes, medical diagnosis, legal investigations etc.
Interviews can be carried out in real time or pre-recorded. The
benefits associated with video interviewing include:
- Elimination of geographic constraints
- Reduced costs of travel and time
- Reduced cultural barriers
- Efficiency improvements and easier participation
- Interviewees can be interviewed in a local clinic or office where
appropriate facilities are available.
- Overcoming time differences through the use of recorded interviews
and prearranged questions......
Governance - services run like clockwork
Metropolitan Government manages a city of 13 million people where the
trains, commerce, connections, and deliveries run like clockwork. A
`uni-government` structure is employed that encompasses traditional
state, county, and city functions under one umbrella. Public servants
work under an elected mayor who acts as a chief executive officer.
Local government officials usually remain with their jurisdictions
throughout their working careers while rotating among jobs in often
large units of government. Arrangements with the International City
Management Association have enabled selected local officials to work
overseas for up to three years while learning best practices. Recent
earthquakes, tsunamis, and subsequent Fukushima nuclear reactor
problems have demonstrated how well the Japanese have planned for, and
now cope with, such significant widespread disaster. The Japanese
prefectures have developed 10-year plans (a realistic timeframe) to
recover, rebuild, and improve their disrupted infrastructures.......
check out the bpir.com for benchmarks, best practices and
business excellence. We know you will find valuable knowledge
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