BPIR Newsletter July - 2013
BPIR Best Practice Newsletter
July - 2013
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Welcome to July’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events. (Non-members of the BPIR can read the newsletter but will be unable to access some of the links).

Healthcare Excellence

Healthcare excellence occupies the hearts and minds of administrations worldwide. High level breakthrough improvements in clinical procedures and work practices can be achieved through benchmarking, collaboration, and sharing between administrations. Incremental improvements can be achieved by developing a culture of continuous improvement, supported by teamwork and the pursuit of lean value adding practices. With these dual approaches, it is possible to achieve safe, high performance, and financially viable healthcare systems. read more
Read other best practice reports
Upcoming Events
17th International Conference on ISO 9000 & TQM, Sydney - Australia, 29 - 31 July.

Leader for Excellence, London, 14 - 15 August. Organiser: BQF.

16th QMOD Conference, Portoroz, Slovenia, 4 - 6 September. Organiser: Lunds Unversity.

Benchmarking for Excellence, Kuala Lumpur, 17 - 18 Sept., Singapore 19 - 20 Sept., Dubai 25 - 26 Sept.

19th Asia Pacific Quality Conference, Bali - Indonesia, 6 - 9 October. Organiser: APQO & IQPMA.

Performance Excellence Summit, Toronto, 30 October. Organiser: Excellence Canada.

Global Business Excellence Conference, Singapore, 30 - 31 October. Organiser: Spring Singapore.

** See BPIR Events Calendar for more events

  • Look Who’s Using Baldrige: A Focus on Southeast Asia - An interview with a lead assessor of the Thailand Quality Award (TQA).  ....read more
  • Singapore Healthcare System achieves extraordinary results - What is  the secret behind Singapore's high quality healthcare system.  ....read more
  • Sustaining Excellence: Coral Springs Keeps Shining as a Role Model - The story of the first city to receive Baldrige award.  ....read more
  • Toyota Leadership Changes Signal New Direction, Analysts Say - How Toyota returned back to be the largest automaker after the difficult years.  ....read more

Spotlight on Events
2nd International Best Practice Competition and GBN’s 2nd Global Benchmarking Award
The 2nd International Best Practice Competition and GBN’s 2nd Global Benchmarking Award will be held at the Global Business Excellence Conference, 30-31 October 2013, Singapore.

The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

Have a think about what your organization does well, and submit your entry by 22 July. If successful you will be asked to share your best practice in an 8 minute presentation at the Global Business Excellence Conference,. winners will be recognized at the Global Business Excellence Conference and receive widespread media coverage.

For more information about the competition visit the competition website BestPracticeCompetition.com 

Spotlight on Self-Assessment
Have you used any of our self-assessment tools lately? We have over 70 to assess all aspects of your organisation from how your organisation develops its strategy to how it serves its customers. Here are three typical examples:
  • The Intangibles Self Assessment Tool (Critical Success Factors) - This is a comprehensive tool which enables any individual or team to evaluate their existing strategy or to explore a specific problem or opportunity. Central to this self assessment is the evaluation of the importance of intangible against a carefully selected range of real business issues. ....read more
  • Strategic Planning (Not-for-Profit) - This assessment tool addresses critical management issues within a non-profit organisation. It can help you to guide a group discussion about your organisation's strategic planning process. ....read more
  • Selection of Performance Measures - This questionnaire provides a simple system (based on Kaplan & Norten's balanced scorecard) for assessing which measures would be most useful to use for your organisation. It provides over 100 measures classified into cost measures, external measures, internal measures, and innovation and learning measures. It then provides organisations with an opportunity to assess the importance of each measure relative to their organisation’s current emphasis of use of the measure. ....read more

Featured Publications
Did you know BPIR provides full access to over 600 excellent business publications providing, in total, over 1,000,000 articles and reports? Here are a few of the titles from the "Marketing And Purchasing" category (one of 23 categories):

- Academy of Marketing Studies Journal
- Franchising World
- Credit Management
- LIMRA's MarketFacts Quarterly
- IUP Journal of Marketing Management
- Journal of Marketing Theory and Practice

Best Practice Case Studies
Read one of our best practice case studies:

Video Interviewing uses technology to carry out effective interviews at a distance
Video Interviewing technology enables efficient, economic, and timely interviews to be carried at a distance. Video interviews may be used for employment purposes, medical diagnosis, legal investigations etc. Interviews can be carried out in real time or pre-recorded. The benefits associated with video interviewing include:
- Elimination of geographic constraints
- Reduced costs of travel and time
- Reduced cultural barriers
- Efficiency improvements and easier participation
- Interviewees can be interviewed in a local clinic or office where appropriate facilities are available.
- Overcoming time differences through the use of recorded interviews and prearranged questions..
.... read more

Corporate Governance - services run like clockwork
Tokyo Metropolitan Government manages a city of 13 million people where the trains, commerce, connections, and deliveries run like clockwork. A `uni-government` structure is employed that encompasses traditional state, county, and city functions under one umbrella. Public servants work under an elected mayor who acts as a chief executive officer. Local government officials usually remain with their jurisdictions throughout their working careers while rotating among jobs in often large units of government. Arrangements with the International City Management Association have enabled selected local officials to work overseas for up to three years while learning best practices. Recent earthquakes, tsunamis, and subsequent Fukushima nuclear reactor problems have demonstrated how well the Japanese have planned for, and now cope with, such significant widespread disaster. The Japanese prefectures have developed 10-year plans (a realistic timeframe) to recover, rebuild, and improve their disrupted infrastructures....... read more

Remember to
Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won't be disappointed.


Neil Crawford
General Manager
BPIR.com Ltd
Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
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"To know the road ahead, ask those coming back" - Chinese Proverb

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