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Welcome to June’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

Best Practice Events
Benchmarking for Excellence Singapore 28 – 29 Sept.

EFQM Assessor Training, Dubai – UAE, 13 – 15 Jun., Organiser: Dubai Quality Group (DQG)

International Consultants Day Forum, Wellington – New Zealand, 18 Jun, Organiser: The Institute of Management Consultants New Zealand (IMCNZ)

Business Excellence Foundation course, Christchurch – New Zealand, 7 – 8 Jul, Organiser: New Zealand Business Excellence Foundation (NZBEF)

Café Quality with Dr James Galloway CEO JAS-ANZ, Adelaide – Australia, 15 Jul, Organiser: Australian Organisation for Quality (South Australia)

18th QMOD-KSQM Int. Joint Conference, Seoul – Korea, 12 – 14 Oct., Organiser: Lunds University, Sweden and KSQM, Korea

7th Business Excellence Global Conference, Singapore, 13 -14 Oct., Organiser: SPRING

Canadian Public Sector Excellence Fair 2015, Ottawa – Canada, 17 Nov., Organiser: Excellence Canada

** Also see BPIR Events Calendar **

Best Practice Report – Flexible Work Arrangements
People are increasingly looking for a work environment that offers them flexibility. Finding a good balance between work and other life commitments-such as family responsibilities, studies or outside interests-enables employees to flourish inside and away from the workplace. For employers, flexible work arrangements provide greater freedom in terms of business operating hours; importantly, they also increase retention of experienced staff who might otherwise have been lost to the organisation.

read the full best practice report from here.

  • Organizational Transformation: Leveraging Your Team for Operational Efficiencies and Success….read more
  • The Top 5 Reasons Why You Need to Adopt ISO 9001:2015 Now….read more
  • The Problem With Satisfied Patients….read more
  • Why Boeing Focused on Behaviors, Not Tools, When Building Its KM Strategy….read more
  • How Baldrige Encouraged Innovation and a Community Focus….read more
  • COER News – Benchmarking and Business Excellence, May-2015….read more

4th International Best Practice Competition – Enter by 7 August
The 4th International Best Practice Competition will be held in Manila, Philippines courtesy of the Development Academy of the Philippines and our sponsors the Abu Dhabi Chamber of Commerce (who were the hosts in 2014).  If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch it is More Fun in the Philippines video to get an insight into this wonderful country.

The Competition Event will be in November but the final date has still to be confirmed. To submit your Best Practice please visit where you can download an entry form. The First Call for entries closes on 7 August. Last year there were 52 entries with 32 qualifying to the Competition Event. 

The winner of the International Best Practice Competition in 2014 was Al Jazeera International Catering LLC, UAE with a best practice titled ‘SPEARS Methodology for Employee Empowerment and Inculcating Excellence‘. Watch the video of their best practice.

BPIR service of the Month – How to use advanced search in ProQuest database in
Do you know that there are more than 1 million articles in ProQuest database in This is how to use the advanced search feature in ProQuest database.

Click here to see a video clip on how to do it.

Featured Publications
BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your  BPIR membership while allowing you to read, search, and print from 790 top publications!
Here are a few of the titles from the "Labor And Industrial Relations" category (one of 23 categories):
See the full list of titles

-EBRI Issue Brief
-Management Services
-Monthly Labor Review
-Relations Industrielles
-International Labour Review
-Occupational Outlook Quarterly

Featured Case Study:  Customer Involvement
Best practice case studies are an important benefit that offers members. Our unique BPIR case studies are formatted as succinct 150 word outlines that have been crafted from more detailed reports. Members can access the original articles as desired because they are all linked to the case studies.  Read the following sample case study:

Customer Involvement contributes to change at a healthcare trust
Following consistently poor patient ratings Walsall Healthcare, a UK health trust, decided it needed to make changes. A new strategy was developed that incorporated 6 promises – three for patients and three for staff.   …..….read more

Remember to

Regularly check out the for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.


Neil Crawford
General Manager Ltd
Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
"To know the road ahead, ask those coming back" – Chinese Proverb

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