BPIR Newsletter - No. 2 2012
BPIR Best Practice Newsletter
No. 2 - 2012


Welcome to our second newsletter of 2012 – sharing with you best practices, improvement tools, and events. (Non-members of the BPIR can read the newsletter but will be unable to access some of the links).

Best Practice Report: Knowledge Management

KM has gained popularity as IT advances have facilitated the development and implementation of KM strategies. Advanced technology can speed up the cycles of business monitoring and decision making, and thereby create the flexibility to manage organisations in a much more responsive way. It has been observed that top performing organisations tend to employ analytics extensively, which enables them to enhance both their performance and competitive position. This confirms the words of Jack Welch: “an organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.” read more..

Read other best practice reports
Upcoming Events

Benchmarking for Excellence, UK 14-15 & 20-21 March, Philippines 27-28 March.

How to Use the EFQM Excellence Model workshop, Birmingham, 29 March. Organiser: The British Quality Foundation. 

Quest for Quality workshop, Toronto, 11 April & 2 May. Organiser: Excellence Canada. 

Framework for Excellence webinar, Online, 23 April. Organiser: Excellence Canada. 

World Business Capability Congress, Auckland, 5-7 December 2012. Organiser: Centre of Organisational Excellence Research (COER) and New Zealand Business Excellence Foundation and New Zealand Organisation for Quality (NZOQ). 

** See BPIR Events Calendar for more events

Latest News
  • Top 10 Emerging Technologies in 2012 - How the no. 1 emerging technology can help you survive in the "way too much information" age!!..   .... read more

  • Corporate Governance - from vision to action - What is required to implement a good governance and anti-corruption measures?   .... read more

  • What is Governance? A simple but non-trivial overview - What is corporate governance and what is the role of board of directors in corporate governance?   .... read more

  • How to get $820 for each $1 spent using a Business Excellence Programme - A very interesting results of  a research st,udy aimed to evaluate the net social benefits of the Baldrige Performance Excellence Programme.   .... read more

  • Excellence Makes People Happier at Work - A research study to explore the correlation between business excellence programmes and employee engagement, morale and satisfaction. .... read more

  • Design Thinking: a pathway for innovation - What is design thinking? and why it is important in facilitating innovation process.  .... read more

  • Quality and Innovation for Growth - How quality & innovation helped a company to win 9 awards.  .... read more

  • Graphing Marathon Measures # 3 - Scatter Diagram - Tips and rules on how to use scatter diagrams.    .... read more

Spotlight on Events
  • World Business Capability Congress The congress is being organised by the Centre for Organisational Excellence Research, New Zealand Business Excellence Foundation and New Zealand Organisation for Quality with key partners the Asia Network for Quality, Asia Pacific Quality Organization,  Auckland Tourism, Events and Economic Development, BPIR.com Limited, Economic Development Agencies New Zealand,  Global Benchmarking Network,  Institute of Management Consultants New Zealand, Ministry of Economic Development and New Zealand Institute of Management.
The congress will be held from the 5th to 7th of December 2012 in Auckland, New Zealand
Call for Papers
        The theme for the Congress is:  “Driving Excellence> Innovation> Productivity> Export Growth”
We are now “Calling for Papers” – this is your chance to speak at a major international conference and share your experience, best practices or your leading edge management research.
Submit your Abstract/Bio by the 1 April.
This is an opportunity for:
a) Academics to present peer-reviewed conference papers and get them fast-tracked into leading journals (such as • Q-NewZ Magazine • TQM Journal • Measuring Business Excellence Journal • International Journal of Quality & Reliability Management • International Benchmarking Journal • International Journal of TQM and Business Excellence)
b) Business employees, managers, CEOs, consultants to present and share best practices (perhaps for the first time at a major conference)
This Congress is combining the International Benchmarking Conference, New Zealand Organisation for Quality Conference, and the New Zealand Business Excellence Awards.

Make sure you include this conference in your diary and travel plans for 2012!

Spotlight on Self-Assessment
Have you used any of our self-assessment tools lately? We have over 50 to assess all aspects of your organisation from how your organisation develops its strategy to how it serves its customers. Here are three typical examples:
  • Team Work Evaluation – This self-assessment helps managers to evaluate the organization’s teamwork performance. ....read more (go to category 7.4)

  • Employee Engagement  This self-assessment will provide guidance in regard to levels of employee engagement within an organisation. Gaps can be identified and addressed as appropriate. ....read more (go to category 7.4)

  • Occupational Safety This self assessment outlines important concepts related to safety in the workplace and provides an opportunity to consider how practices could be improved. ....read more (go to category 7.4)

Featured Publications
Did you know BPIR provides full access to over 600 excellent business publications providing, in total, over 1,000,000 articles and reports? Here are a few of the titles from the "Economic Situation And Conditions" category (one of 23 categories): 
- The Business Journal
- Journal of Economic Issues
- Comparative Economic Studies
- Economic Indicators
- Growth Strategies
- Harvard Asia Pacific Review

Members read the latest issues - non members see available titles

Best Practice Case Studies
Read one of our best practice case studies:

Building an organisational culture of learning
To build a culture of learning an Australian Hospital implemented a process called Facilitation of Learning in Practice Settings (FLIPS). A facilitator built rapport with the Nurse Unit Managers (NUM) meetings and in-service sessions. Learning in practice was encouraged through promoting connections with staff and between staff and students, and reward and recognition was used to embed positive practices. Staff that exhibited characteristics and behaviours that make them stand out were selected as Champions and promoted the new culture, engaged key stakeholders and developed new champions. Reward and recognition strategies reinforced learning attitudes and behaviours. FLIPS became contagious, and staff became knowledgeable about positive learning interactions. Staff reported that they no longer wanted to leave the environment they had helped create... read more

Employee Assistance Programmes helps reduce anxiety and stress
To help reduce financial related anxiety and stress among its employees Bon Secours Health System, a US health service provider, provided flexible schedules to help employees meet their financial needs. Part-time workers were invited to request full-time employment for a while or ask to increase part-time hours to qualify for benefits. Another programme `Putting the Pieces Together` provided special classes to assist any employee’s unemployed spouse in a job search.. read more

Training & Development Programme decentralised in global organisation
In response to the economic downturn Amway, the US based direct selling company, decentralised its learning function. The company dumped a range of training programmes that didn`t align with business goals, established job competencies for all 17,000 global employees, and put learning resources at people`s fingertips. The competencies provided a road map to pursue the necessary training. Employees with specific knowledge were placed into searchable `expert directories` that all 17,000 employees were able to access. Training was driven by subject-matter experts and employees accessed learning and shared knowledge and best practices. Corporate trainers coordinated resources, facilitated learning opportunities and dealt with programme administration. The company reported the change had generated an `amazing` amount of learning... read more

Lean new product development achieves cycle time reductions
To transform its traditional product development process (PD) into a lean product development process (LPD) a US manufacturer developed a five-step framework: 1) problem definition, 2) analysis of current state, 3) lean strategy formulation, 4) development of future state, and 5) implementation. Current processes were benchmarked and then analysed, using Value Stream Mapping, cause-and-effect matrix, and design structure matrix. Non-value added activities and root causes were identified, and the PD process redesigned by eliminating, combining or adding tasks. Customer and business requirements were mapped and lean strategies were employed to optimize the NPD process and the NPD organisation. The improvement strategy was implemented in 2 phases: `quick win` improvements and then an 80% completion in 12-months. A 32% reduction in cycle time was achieved in the first phase.. read more

Research requests
Fresh information added every month in answer to your requests. Submit your issues for next month. How this service works
Last month's requests
Currently being researched
1. Design Thinking
2. Customer complaints/compliments and suggestions
3. Quality Awards
4. Gap Analysis
1. Corporate Governance
2. Leadership
3. Risk Management
4. Codes of Ethics

To regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .
If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW.. you won't be disappointed.


Neil Crawford
General Manager
BPIR.com Ltd
Business Performance Improvement Resource (BPIR)
Centre for Organisational Excellence Research (COER)
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"To know the road ahead, ask those coming back" - Chinese Proverb

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