Welcome to our third newsletter of
2012 – sharing with you best practices,
tools, and events. (Non-members of the BPIR can read the newsletter but
will be unable to access some of the links).
Practice Report: Corporate Governance
aim of corporate governance processes is to maintain the rights of
shareholders along with all other stakeholders. This includes a
commitment to the application of standards for disclosure and
transparency. Recent financial crises and failures have motivated
countries around the world to publish codes for corporate governance.
These include codes of conduct for ethical behaviour, which act as
constant guides for day-to-day decision making. Adherence to sound
ethical values has a number of benefits, including enhancing the
behaviour of managers, positively motivating employees, protecting an
organisation’s reputation, encouraging greater respect for laws and
regulations, and improving business relationships. This of course is
also reflected in an organisation’s overall culture, i.e. its shared
values, attitudes, beliefs, standards and rules.
Read other best practice reports
Benchmarking for Excellence, India
5-6 July, Singapore 26-27 July.
Organizational Excellence Assessment,
Ottawa, 15-16 May. Excellence Canada.
Shared Services for the Public Sector,
Wellington, 29-30 May. Organiser: Conferenz.
How to Use the EFQM Excellence Model
workshop, London, 31 May. Organiser: The
British Quality Foundation.
15th QMOD conference on Quality and Service
Sciences ICQSS 2012, Poznan September 5-7. Organiser:
World Business Capability Congress,
Auckland, 5-7 December 2012. Organiser: COER,NZBEF, and NZOQ.
** See BPIR Events Calendar for more
- If you like reading we have great
news for you! - Read about a
major update of our online Business Periodicals section.
.... read more
- Dumb Rules Often Designed to…
Make Life Hell for 99% of Customers - How
a bad rule could ruin your customer service reputation. ....
- Streamlined Process
Improvement - Recorded webinar for Dr.
Harrington explaining the five phases of Streamlined Process
.... read more
- Top 8 Customer Services
Excellence Best Practices in 2012 - 8 great
practices for the development of excellence in customer
- Design Thinking: Puzzles vs.
Mysteries - What
is design thinking? and why it's necessary
.... read more
congress will be held from the 5th
to 7th of December 2012 in
Auckland, New Zealand
2nd and Final Call for Papers
The theme for the Congress is:
Excellence> Innovation> Productivity> Export
We are now “Calling for Papers” – We have had an
Amazing Response to our First Call for Papers with over 70 papers
are now announcing the 2nd & Final Call that will enable you to
share your experience, organisation’s best practices or your leading
edge management research
Submit your Abstract/Bio by the 30 May
This is an opportunity for:
Academics to present peer-reviewed conference papers and
get them fast-tracked into leading journals (such as • Q-NewZ Magazine
• TQM Journal • Measuring Business Excellence Journal • International
Journal of Quality & Reliability Management • International
Benchmarking Journal • International Journal of TQM and Business
Business employees, managers, CEOs, consultants to present
and share best practices (perhaps for the first time at a major
This Congress is combining the International
Benchmarking Conference, New Zealand Organisation for Quality Conference,
and the New
Zealand Business Excellence Awards.
sure you include this conference in your diary and travel
plans for 2012!
The organisers are the Centre for
Organisational Excellence Research, New Zealand Business Excellence
Foundation and the New Zealand Organisation for Quality. The partners
assisting in promoting the event are: Asian Network for
Quality, Asia Pacific Quality Organization, Auckland Tourism, Events
and Economic Development (ATEED), Economic Development Agencies New
Zealand (EDANZ), Global Benchmarking Network, Institute of Management
Consultants New Zealand, Ministry of Economic Development, Ministry of
Science and Innovation, New Zealand Institute of Management, and the
University of Auckland Business School.
you used any of our self-assessment tools lately? We have over 50 to
assess all aspects of your organisation from how your organisation
develops its strategy to how it serves its customers. Here are three
||Spotlight on Self-Assessment
Health Check –
This self-assessment will help you to easily and quickly assess how
well the concept of environmental design is integrated within the
product lifecycle from design to disposal. Areas of weakness should be
more (go to category 2.1)
This simple self-assessment tool consists of 15 questions to evaluate
your company's approach to strategic planning.
more (go to category 3.1)
Empowerment – This
assessment tool can help you to guide a group discussion about your
organisation's financial empowerment process.
more (go to category 3.2)
you know BPIR provides full access to over 600 excellent business
publications providing, in total, over 1,000,000 articles and reports?
Here are a few of the titles from the "IT / Computers"
(one of 23 categories):
Asia-Pacific Journal of Operational Research
The Journal of Computer Information Systems
the latest issues - non members see
one of our best practice case studies:
||Best Practice Case
doubles new product development
following five step design thinking process was used by PB to improve
a four-year period the rate at which new products were released for
product development more than doubled.... read more
development initiative achieves breakthrough performance levels
improve its product development process, the Department for Technical
Studies and Installations (TSI), a Belgian Armed Forces department
responsible for project-based engineering work, employed several lean
approaches. Pipeline VSM, rough-cut capacity planning, kanban systems,
standardization, and supplier partnerships were the primary methods for
promoting flow. Two Lean Product Development principles were of major
importance: 1) the visualisation of functional queues to identify
bottlenecks and root causes of waste, and 2) Enablers for pull thinking
to reduce functional queues at the bottlenecks. The TSI also introduced
a performance measurement system to identify and track key indicators
of lean performance. TSI achieved breakthrough improvement on a number
of key performance measures including: project throughput, project WIP,
completions within targeted lead-time, and effort/lead-time, which
increased from 5% to 20%.... read
Learning strategy in Nurse Education programme
aid students to become more constructive learners, a US Bachelor of
Science in Nursing programme implemented ran a pilot problem based
learning (PBL) process. A professor was appointed facilitator, coach
and mentor and simple directions and a few boundaries allowed for group
self-organisation, freedom of interaction, and emergent direction to
occur. Two weekly clinical hours were set aside for PBL. Students were
empowered to control their process plan provided deadlines were met.
Leadership emerged naturallyand students learned to take risks for the
benefit of the project. At the end of the programme 82% of the 35
students were usually or always satisfied with the PBL strategy. Final
papers excelled compared with those of previous years....
helps bank win regional Risk Management award
2011, the Bank of America Corporation Merrill Lynch, an American global
financial services company, won the Global Finance Best Banks for Risk
Management in the North American region. The Bank provided online
portals, which enabled its clients to gain a clearer view of their cash
and liquidity and allowed them a single view of their accounts. Access
also gave them a range of tools to view and analyse data across all
aspects of treasury, cash management, debt and investments. The bank
also advised client companies on `process improvements` they could
undertake to make their working capital do more for them....
strategic questions to find opportunities: e.g., 'How can PB develop
solutions that meet the needs of customers that use postage stamps?'
on discovering customer needs: The PB team visited small businesses of
all types and observed practices, attitudes, frustrations and desires.
and prototyping to radically change ways of meeting customer needs.
Early prototypes helped PB understand what customers actually wanted.
value propositions that solved significant user needs: e.g.,'a
distinctive, easy-to-use replacement for stamps with a price point well
and refining value propositions in real life: i.e., the PB team
experimented with several versions and decreased costs without
sacrificing usability and tested customer acceptance.
Fresh information added every month in answer to your requests. Submit your issues for next month.
How this service works
Last month's requests
Currently being researched
1. Corporate Governance
3. Risk Management
4. Codes of Ethics
1. Design Thinking
2. Employee Communications
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