Building a Healthy Society and Workforce: Awareness and Prevention of Diabetes |
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5.1 Spain’s Cruces University Hospital Develops Award-Winning Poster
Source: BPIR.com, New Zealand(date of information: 2015)
Link (PDF): 3rd International Best Practice Competition, 2014: Cruces University Hospital
Link (video): Working with our Patients as a Team, Cruces University Hospital, Spain
Link (PDF): Working with our patients as a team, CUH
Application/Key learning points: This best practice can be replicated for diabetes management in hospitals. It was a finalist at the 2014 EFQM best practice competition in the area of customer and market focus (understanding customers, building customer relationships, marketing). The hospital’s Nephrology Department established a strategy for better patient care, aiming to involve its patients in the management of their health. It developed a poster, entitled “Institutional Blog for the Nephrology Service: Cruces with you in kidney disease”, which received the award for the best poster from the Spanish Society for Nephrology Nursing. The hospital said it was achieving “a paradigm shift in which we leave behind a paternalistic approach and work in a stage where citizens become active agents of their health management. We are implementing concrete actions to help patients make the best decisions about their health. We have also anticipated our patients’ needs and expectations, offering attractive and sustainable value propositions not usual in a public hospital and ensured that people have the necessary resources, competencies and empowerment to do so.”.
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