Business Excellence Models

The models used to categorise the information in the are shown below. These models are used by 100,000’s of organisations worldwide as a basis for organisational improvement. Categorising information in this way enables you to quickly identify relevant benchmarks, best practices, expert opinion, and find benchmarking partners and contacts.  The models used to categorise the information in the are shown below. These models are used by 100,000’s of organisations worldwide as a basis for organisational improvement. Categorising information in this way enables you to quickly identify relevant benchmarks, best practices, expert opinion, and find benchmarking partners and contacts.

African Excellence Model (AEM) 2020

The African Excellence Forum provides a Model for performance excellence which can be used by any organisation for its own internal self-assessment, irrespective of whether it applies for the African Excellence Award. The African Excellence Award is administered by the African Excellence Forum, a not-for-profit NPO registered company.

The model consists of seven categories

  1. Direction
  2. Governance
  3. Eco-System
  4. Human Capital
  5. Realisation
  6. Intelligence
  7. Outcomes

The core concepts of the African Excellence Model are

  • Systemic view
  • Organisational learning
  • Proactive approach
  • Innovation
  • Leadership and con-sistency of purpose
  • Vision of the future
  • Customer and market focus
  • Social responsibility
  • Management by fact
  • Valuing people
  • Management by process
  • Results orientation

Australian Business Excellence Framework (ABEF) 2011

The Australian Business Excellence Framework (ABEF) is an integrated leadership and management system that describes the elements essential to organisations sustaining high levels of performance. The ABEF is administrated by SAI Global.

The model consists of seven categories

  1. Leadership
  2. Customers and Stakeholders
  3. Strategy and Planning
  4. People
  5. Information and Knowledge
  6. Process Management, Improvement and Innovation
  7. Results and Sustainable Performance

The principles of the Australian Business Excellence Framework (ABEF) are

  • Clear direction and mutually agreed plans enable organisational alignment and a focus on the achievement of goals.
  • Understanding what customers and other stakeholders value, now and in the future, enables organisational direction, strategy and action.
  • All people work in a system. Outcomes are improved when people work on the system and its associated processes.
  • Engaging people’s enthusiasm, resourcefulness and participation improves organisational performance.
  • Innovation and learning influence the agility and responsiveness of the organisation.
  • Effective use of facts, data and knowledge leads to improved decisions.
  • Variation impacts predictability, profitability and performance.
  • Sustainable performance is determined by an organisation’s ability to deliver value for all stakeholders in an ethically, socially and environmentally responsive manner.
  • Leaders determine the culture and value system of the organisation through their decisions and behaviour.

Baldrige Excellence Framework (BEF)  2021/2022

This is the model behind the US Malcolm Baldrige National Quality Award, an award process administered by the American Society for Quality (ASQ) and managed by the National Institute of Science and Technology (NIST), an agency of the US department of Commerce.

The model consists of seven categories

  1. Leadership
  2. Strategy
  3. Customers
  4. Measurement, Analysis & Knowledge Management
  5. Workforce
  6. Operations
  7. Results

The core concepts of the Baldrige Excellence Framework are

  • Systems perspective
  • Visionary leadership
  • Customer-focused excellence
  • Valuing people
  • Agility and resilience
  • Organizational learning
  • Focus on success and innovation
  • Management by fact
  • Societal contributions
  • Ethics and transparency
  • Delivering value and results

Canada’s Excellence, Innovation and Wellness Standard (CEIWS) 2021

Canada’s Excellence, Innovation and Wellness Standard is the model behind Canada Awards for Excellence. The framework administered by Excellence Canada, a not-for-profit organisation that specialises in the training, implementation, and certification of organizational excellence in Canada.

The Organizational Excellence Standard (OES) encompasses six areas of focus called Drivers

  1. Leadership
  2. Planning
  3. Customers
  4. Our People
  5. Processes
  6. Partners

Dubai Government Excellence Model (DGEM) 2020

The Dubai Government Excellence Program (DGEP) was initiated in 1997 in order to promote excellence in the Government of Dubai, It aims to be the driving force behind the development of the public sector in Dubai and enable it to provide distinctive services for all stakeholders. The DGEP institutional awards are based on Dubai Government Excellence Model.

Dubai Government Excellence model consists of 10 critrea

  1. Dubai Plan 2021
  2. Main Functions
  3. Government Services
  4. Digital Government
  5. Future Shaping
  6. Innovation Management
  7. Human Capital and Emiratization
  8. Assets Management
  9. Financial Resources Management
  10. Governance

EFQM Model (Old)

The EFQM excellence model is a non-prescriptive business excellence framework for organizational management, promoted by the EFQM and designed to help organizations to become more competitive. Regardless of sector, size, structure or maturity, organizations need to establish appropriate management systems to be successful. The EFQM excellence model is a tool to help organizations do this by measuring where they are on the path to excellence, helping them understand the gaps, and promoting solutions.

The EFQM Excellence Model (old) consists of nine critrea

  1. Leadership
  2. Strategy
  3. People
  4. Partnerships & Resources
  5. Processes, Products & Services
  6. Customer Results
  7. People Results
  8. Society Results
  9. Business Results

The Fundamental Concepts of the old EFQM model are

  • Adding Value for Customers
  • Creating a Sustainable Future
  • Developing Organisational Capability
  • Harnessing Creativity & Innovation
  • Leading with Vision, Inspiration & Integrity
  • Managing with Agility
  • Succeeding through the Talent of People
  • Sustaining Outstanding Results

EFQM Model (New) 2020

Since its inception, the EFQM Model has provided a blueprint for organisations across and beyond Europe to develop a culture of improvement and innovation. Now, through the application of up-to-date content, insightful data, a new language and a fresh look at megatrends and various global shifts that are reshaping the world we live in, the EFQM Model provides a modern reflection of what good looks like right now. To co-create the new EFQM Model, nearly 2000 change experts were surveyed, facilitated 24 workshops internally, spoke face to face with leaders in over 60 diverse organisations and created a core team of experts and contributors from across industries and academia.

The EFQM Excellence Model consists of seven criteria

  1. Purpose, Vision & Strategy
  2. Organisational Culture & Leadership
  3. Engaging Stakeholders
  4. Creating Sustainable Value
  5. Driving Performance & Transformation
  6. Stakeholder Perceptions
  7. Strategic & Operational Performance

Singapore Business Excellence Framework (SBEF) 2019

Based on the internationally benchmarked Singapore Business Excellence Framework, the BE initiative gives businesses insights on how they can improve business performance. The Singapore Business Excellence Framework initiative was first introduced in 1994 as a recognition programme to strengthen Singapore organisations’ capabilities and instill the mindset of organisational excellence.

The Singapore Business Excellence Framework consists of seven criteria

  1. Leadership
  2. Customer
  3. Strategy
  4. People
  5. Processes
  6. Knowledge
  7. Results

The Attributes of Excellence of Singapore Business Excellence Framework

  • Leading with Vision and Integrity
  • Creating Value for Customers
  • Driving Innovation and Productivity
  • Developing Organisational Capability
  • Valuing People and Partners
  • Managing with Agility
  • Sustaining Outstanding Results
  • Adopting an Integrated Perspective
  • Anticipating the Future

Best Practice Improvement Resource Model

The Best Practice Improvement Resource (BPIR) model provides an alternative, comprehensive, and simple way to classify benchmarking and best practice information within the web-site. The model classifies information through over 250 business processes. The high-level processes are shown below (changes from the APQC Process Classification Framework, from which it is based, are shown in green):

  1. Understand markets and customers
  2. Develop vision and strategy
  3. Design products, processes and services
  4. Market and sell
  5. Produce and deliver for manufacturing-oriented organisations
  6. Produce and deliver for service-orientated organisations
  7. Invoice and service customers
  8. Deliver Leadership
  9. Develop and manage human resources
  10. Manage information and knowledge
  11. Manage financial and physical resources
  12. Execute environmental management program
  13. Manage external relationships
  14. Manage improvement and change
  15. Measures of Organisational Performance