BPIR Categories
6.4.1 Improve process/service performance6.4.2 Implement systems for managing the service
14.3.2 Implement an improvement approach/method/technique
In its quest to deliver total customer satisfaction, Wing Tai Retail Singapore, a garment retailer and winner of the 2012 Singapore Quality Award, utilised a 360-degree feedback cycle to ensure ongoing small improvements. The cycle included information and reports compiled by the Retail Enterprise Resource Planning (ERP) system and provided management with real-time information from the shop floor. Senior leaders, and the operations, brand management, visual merchandising and training and develo...
6.4.2 Implement systems for managing the service
14.3.2 Implement an improvement approach/method/technique
6.4.2 Implement systems for managing the service
14.3.2 Implement an improvement approach/method/technique