To achieve ISO 9001 certification, Experian Marketing Services (EMS), the marketing services group for Experian, the credit reporting giant, used a variation of the plan-do-check-act (PDCA) cycle called the 4P (prepare, perform, perfect and progress) methodology cycle. All processes performed within the service delivery group were identified, a standard procedure was created for all templates, service delivery staff quantified "the perfect step," which outlined whether a process was done well a...

BPIR Categories

2.3.1 Identify, plan & map key processes
6.1.1 Plan key production & delivery processes

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