In 1996, to cope with its aggressive growth, Best Buy Stores, a US Retailer of consumer electronics, introduced a new set of retailing practices, the standard operating platform (SOP), into their hundreds of stores. By 1997, with the new SOP not delivering the desired results, the company initiated a major transformational, cultural and process change process led by a specially appointed a nine member change implementation team (CIT) staffed mostly by store managers. The team quickly developed t...

BPIR Categories

14.3.6 Provide ideas management & innovation processes
14.3.2 Implement an improvement approach/method/technique
15.1.1 Strategy success measures & performance indexes

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