In 1999, Ulticom, a telecommunications software company in the US, began a process to establish a quality management system (QMS) and achieve TL 9000 registration, the telecommunications quality management standard based on ISO 9001. Senior management identified the prerequisites for success as active and visible senior management involvement, the establishment of a corporate quality assurance department and active staff participation. A quality improvement steering group of senior management me...
BPIR Categories14.3.2 Implement an improvement approach/method/technique
5.5.5 Implement systems for managing production/delivery
2.5.3 Develop and deploy action plans & projects