Leaders at Memorial Hermann Sugar Land (MHSL), a US Acute Care community hospital and winner of the 2016 Baldrige National Quality Award, used the Values-Driven Leadership System and results orientated thinking to identify and create a focus on action. Leaders: 1) consistently focussed on MVV and SP achievement; 2) set and fully deployed clear direction…

BPIR Categories

8.2.2 Create an environment for empowerment/innovation
8.2.5 Leaders review org performance/capabilities

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