Action plans at the Henry Ford Health System (HFHS), a US health provider and winner of the 2011 Malcolm Baldrige National Quality Award, were based on HFHS’s Performance Council’s (PC) evaluation of market urgency and stakeholder and resource needs. Plans were designated as short-term (implemented within 1- year) or long-term (over 2-3 years). Each Strategic Initiative (SI) owner created an action plan for SI implementation which included specific tactics and performance measures. A standar...
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