Action Planning (AP) at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, moved from a reactive nature where the leadership team (LT) pushed APs to the staff following the Strategic Thinking Process (STP), to a proactive one where the LT solicited staff participation in…

BPIR Categories

2.5.3 Develop and deploy action plans & projects

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.