Action Planning (AP) at Mid-America Transplant Services (MTS), a US non-profit organ procurement organisation and winner of the 2015 Baldrige National Quality Award, moved from a reactive nature where the leadership team (LT) pushed APs to the staff following the Strategic Thinking Process (STP), to a proactive one where the LT solicited staff participation in…

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2.5.3 Develop and deploy action plans & projects

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