Each action item (Al) identified during strategic planning at K&N Management US Owner of Fast Casual Restaurant Chains and winner of the 2010 Malcolm Baldrige National Quality Award (Small Business Sector), was supported by Action Plans (AP) that detailed required actions to all who needed to be involved for implementation and accomplishment, including suppliers and key partners. Resources needed to accomplish Als were confirmed by K&N owners. Each Al team's AP was reviewed to ensure it was the ...
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