To meet its goals and objectives, Brown & Toland Physicians, a US medical practice association, instituted strategic action planning processes that included metrics and milestones for each major strategic objective. For each major objective a detailed project plan was drawn up with specific measurable deliverables and key dates. Project management processes and systems were utilised that gave everyone on the project team electronic access to project plans, key milestones, etc. Project participan...

BPIR Categories

2.5.3 Develop and deploy action plans & projects
14.1.1 Design & deploy performance measurement system

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