The Hospice of Central Kentucky (HCK), Kentucky, sought more accurate understanding of its costs in order to negotiate a more equitable reimbursement plan with the third-party (insurance carrier). HCK performed an activities-based costing (ABC) exercise in six-steps: 1. Formed a cross-functional team to include the director of operations, the bereavement co-ordinator, the billing co-ordinator, a…

BPIR Categories

6.4.1 Improve process/service performance
11.3.2 Provide internal financial information
14.1.1 Design & deploy performance measurement system
11.1.2 Manage resource allocation
11.1.1 Develop budgets

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