To deal with process inefficiencies the Energy Delivery division of the Tampa Electric Company, Florida, Tampa decided to implement ABC/ABM to eliminate them and redirect saved resources to more value-adding activities. The ABC/ABM model was developed around the division’s major functions of operating, designing, maintaining, and constructing the electrical system and the support activities of invoicing customers, servicing customers, and understanding markets and customers. Tampa’s process...
BPIR Categories11.1.2 Manage resource allocation
10.1.1 Derive info/KM requiremts from business strategies
9.4.2 Develop education and training programs.
3.4.2 Eliminate outdated products/processes/services