BPIR Categories
8.2.5 Leaders review org performance/capabilities14.3.6 Provide ideas management & innovation processes
14.3.2 Implement an improvement approach/method/technique
In 1997 Lloyds TSB International Services Centre, Birmingham, initiated ABM to be a key to support the mission of being "the lowest-cost provider in the industry whilst maintaining service quality". The implementation team:
1) Identified the critical factors for ABM development;
2) Developed a supporting process model;
3) Integrated measurement information with financial information;
4)) Gained senior management commitment;
5) Involved line staff in mapping their processes;
6) Created the 'big p...
14.3.6 Provide ideas management & innovation processes
14.3.2 Implement an improvement approach/method/technique
14.3.6 Provide ideas management & innovation processes
14.3.2 Implement an improvement approach/method/technique